Helpdesk and Remote Support Technician

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In this role you will be required to manage service ticket queues and monitor client site activity via OPC’s remote management toolsets.

Summary about this job

Help Desk & IT Support

Company: OPC IT Pty Limited

Location: ACT

Work type: Full Time

Salary: n\a

Phone: +61-2-3393-8597

Fax: +61-2-5155-5942

E-mail: n\a

Site:

Detail information about job Helpdesk and Remote Support Technician. Terms and conditions vacancy

  • Excellent working conditions
  • Attractive remuneration and benefits
  • Ongoing training and development

Established in 1985, OPC IT offers a range of technology solutions to small business, government departments and education clients throughout Australia.

In this role you will be working with a dedicated team of technicians who are responsible for the ongoing support and maintenance of client ICT infrastructure across numerous locations. Your role, as a key part of the Service Desk team, will be to manage our service ticket queue using our ticketing system and to deliver exceptional customer service through timely and effective communication.

At OPC IT, our people are our most valuable asset and we are fastidious in our team selection. The successful candidate for this role must be flexible, possess excellent communication skills, be well presented and be able to demonstrate a passion for customer service.

Superior time management skills and the ability to maintain focus and composure under pressure are essential, along with the ability to follow processes and procedures. 

You must be willing to undertake further training and professional development which will be provided, and you will be required to keep your certifications up to date.

We operate in a dynamic, fast-paced environment that requires a 'sleeves up, can do' attitude and a highly professional work ethic.

An attractive salary package with many benefits is offered, commensurate with experience. This would ideally include:

Essential:

• 1st Level Helpdesk support experience

• Ticket Management experience

• An understanding of ITIL

• An ability to learn quickly and adapt

Desirable:

• Basic Hardware Skills

• Basic Networking knowledge/skills

• MS Windows Troubleshooting (Win XP/10)

• MS Office Troubleshooting (2010/2016)

• MS Server Experience

• MS Exchange Server Experience

• Active Directory Experience

• Office 365 Experience

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