IT Support Specialist - Level 1-2

Summary about this job

Detail information about job IT Support Specialist - Level 1-2. Terms and conditions vacancy

• Award winning company
• Support a growing user base of 100 people
• St Leonards location

My client is a highly successful Australian firm that is looking for a dynamic IT Support specialist to be responsible for 1st and 2nd level IT support requests. You will responsible for troubleshooting a range of network, Systems and hardware issues

Essential Duties:

• Monitor the help desk and respond to hardware, software and network requests from users in timely and effective manner.
• Assist users in troubleshooting computer problems (hardware, software and network) following best practices. In complex cases, seek the assistance of the Information Technology Manager or other technical computer support.
• Provide network administration support (establishing connections, firewall management, interface configuration, point of contact for Internet providers, troubleshoot network devices, etc).
• Provide network maintenance
• Analyze types of problems and inquiries of users in order to provide problem resolution and follow through to a solution.
• Updates programs and equipment with enhancements and system changes.
• Assist in documenting all IT procedures within the Sydney office, and additional locations as needed.

Requirements:

• IT Degree
• 1-2 years support experience
• Knowledge of Microsoft desktop products 
• VMware 
• Knowledge of windows based networks
• Great communication skills
• Excellent presentation skills