Graduate Technical Support
Hypergrowth cloud software vendor. One of the top 5 fastest growing tech companies in the world right now. Kickstart your graduate career.
Summary about this job
Help Desk & IT Support
Company: Salient Group
Location: Sydney
Work type: Full Time
Salary: n\a
Phone: +61-2-2816-2540
Fax: +61-2-3721-3229
E-mail: n\a
Site: n\a
Detail information about job Graduate Technical Support. Terms and conditions vacancy
Client
Fastest growing software vendor who are doubling in profits and head count year on year! Our client provides a SaaS platform which drives insights from complex data utlised by hundreds of thousands of companies globally. Here is your chance to work with one of the top brands in technology, going through rapid growth and expansion in the Asia Pacific! They have a fast tracked graduate program with a focus on harnessing elite level talent.
Role - Junior Product Specialist
- Work with client base to respond to technical issues and queries from clients
- Become an expert in the product suite, including becoming certified
- Solve complex technical support issues both autonomously and as part of a team
- Be a product champion to both clients and internal teams
- Educate and train clients via phone and email on aspects of platform currently and as they arise
- Actively troubleshoot and test processes to discover gaps in functionality
- Develop consulting and client skills to further your career path into new areas of organisation
You
- Must have a completed Bachelor's degree in a technical field (information systems, computer science, statistics, mathematics, science etc)
- Superb communication and interpersonal skills with a strong customer focus
- Graduated with strong academic record with desire to accelerate your career with one of the world's best companies
- Work in Australia with no restrictions (Must have PR/Citizenship)
- Experience in a technical support role (could be casual whilst at uni), tutoring or some kind of problem solving work
- Passionate about emerging technologies
- Strong level of curiosity
If this sounds like you, please apply today as we are starting the interview process ASAP.