L1 IT Help Desk Support Engineer
Serving as the first point of contact with excellent customer service for clients seeking support through phone, email and in-person onsite·
Summary about this job
Help Desk & IT Support
Company: Wavetech Networks Pty Ltd
Location: Sydney
Work type: Full Time
Salary: n\a
Phone: +61-3-4446-9472
Fax: +61-7-3015-6446
E-mail: n\a
Site: n\a
Detail information about job L1 IT Help Desk Support Engineer. Terms and conditions vacancy
Responsibilities include;
· Serving as the first point of contact with excellent customer service for clients seeking support through phone, email and in-person onsite
· Performing remote troubleshooting through diagnostic techniques
· Providing accurate information on IT services and support
· Escalating support issues to the relevant technical support
· Experience with Windows server, Active Directory and MS Exchange
Technical Skills;
· OS support and troubleshooting experience - 7 to Windows 10
· Windows Server 2003 to 2016
· MS Active Directory and Exchange
· Virtualisation - VMware/Hyper V
· Backup management and maintenance
· Ipad, Iphone, Android
· Office365 (email)
· "Standard" software installs (eg Adobe Reader, Office, AV etc)
· Basic Networking Skills
· Understanding of Wifi, VPN and Cloud Technologies
The ideal candidates will show a real passion for the industry and a willingness to learn.
More than anything you will need to have impeccable communication skills and be able to provide a top level of customer service to a wide variety of small and medium size enterprises. Salary will be based upon level of experience/education