Production Support Analyst

Summary about this job

Detail information about job Production Support Analyst. Terms and conditions vacancy

• Be part of a highly successful, rapidly growing, global business.
• We provide significant financial rewards for high performing individuals
• Remuneration and career advancement is based on individual contribution

Role Description

• The role is responsible for dealing with day to day technical requests and issues assigned from all areas of the business mostly via an in house defect management tool, as well as the analysis and enhancement of the firm’s distribution platform.
• The role function will work closely with all parties representing the SDLC, and Back Office Operations to assist where possible in general business queries, system development build, defect management and requirements gathering.
• This role primarily covers amending user and/or system created errors, managing task systems via, data management via MSSQL, debug root cause via Microsoft Visual Studio and communicating business information to clients and stakeholders.
• It may also involve maintaining relationships at various levels with clients, product providers, counterparties and regulators in order to ensure a superior level of service, and may also include other related duties as required from time to time.

Experience required

• Bachelor’s Degree or higher in Computer Science, Mathematics, Engineering, Physics or other Sciences or equivalent working experience. Degree preferable in either Commerce or IT; (A-B + average) or equivalent;
• Some experience with Microsoft .NET development products, including C#, VB.NET and SQL Server, beneficial but not essential;
• Some Australian superannuation industry experience beneficial but not essential;
• good SQL skills;
• Ability to learn quickly in a dynamic fast-paced industry;
• Superior analytical thinking;
• Able to take initiative;
• Independent, self directing and delivery focused working style;
• Good communication skills, confident in dealing with internal and external clients;
• Highly developed written and oral communication skills;
• Familiarity with financial markets and products preferred but not essential;
• Commitment to working long hours at times, particularly around project deadlines, in exchange for commensurate rewards;
• Excellent organisational, administration and time management skills.
• An expectation of timeliness, accuracy, and effective solutions is expected from each of these areas.
• A high level of technical problem solving skills will result in meeting these expectations.

Opportunities

• Be part of a highly successful, rapidly growing, global business that is leading the delivery of financial services via cloud computing and partners with some of the world’s largest companies;
• Remuneration and career advancement is based on individual contribution and business impact rather than tenure or seniority;
• We provide significant financial rewards for high performing individuals; and
• we provide global career opportunities for our best employees at any of our offices in the UK, Czech Republic, Australia, New Zealand or China.

About FNZ

FNZ is the market leading provider of technology and administration services to major financial institutions in the platform and wealth management sectors across the globe. We partner with life companies, banks, asset managers and discretionary wealth managers to enable them to develop and distribute financial products and services to their customers across all major distribution channels.

FNZ has a strong blue-chip customer base including Standard Life, Axa Wealth, JP Morgan, HSBC, AMP, National Australia Bank, Bank of New Zealand, Friends Life, UBS, Zurich Financial and Close Brothers Asset Management. It has helped these customers grow to over £200 billion of platform assets in aggregate. FNZ now employs over 1,300 people with offices in UK (London, Bristol, Edinburgh), Czech Republic (Brno), Australia (Sydney), New Zealand (Wellington), Singapore and China (Hong Kong, Shanghai).