Incident Coordinator
Work with a fabulous team to coordinate incidents end to end. Liaise with stakeholders, solve problems & manage the process to reach an outcome
Summary about this job
Help Desk & IT Support
Company: Clicks IT Recruitment
Location: ACT
Work type: Contract/Temp
Salary: n\a
Phone: +61-3-3022-7275
Fax: +61-2-6162-7412
E-mail: n\a
Site: n\a
Detail information about job Incident Coordinator. Terms and conditions vacancy
Clicks is a specialist IT recruitment company with offices in Canberra, Melbourne, Sydney and Brisbane. A home-grown Australian business with global capability, Clicks has been providing contract and permanent recruitment services to Australia’s leading government and blue-chip organisations since 1990.
Our Government client is seeking a number of Incident Coordinators for contract roles until June 2019. In this interested and varied position working under the direction of a fantastic Incident Manager, you will be expected:
- to manage incoming incidents via the ticketing system
- quickly understand the severity of the situation
- gather information, involve and liaise with the relevant stakeholders (internal and external)
- coordinate and control Incident Management meetings (often with numerous people dialling in so you will need to take charge!)
- keep team members informed of progress
- run the process end to end, ensuring the incident is managed effectively.
Ideally you have experience in Incident Coordination or Management, that or you have worked in a Project, Technical Support or Service Desk role that involves a high level of coordination, investigations, escalations and process management. A dynamic and resilient operator, you have AMAZING time management skills and are adept at managing stakeholders’ expectations. You are an engaging communicator, process oriented, with a high attention to detail and confidence in self.
Some knowledge of the ITIL framework (either a certification or work experience) would be useful, however they are happy to train you up. The team works on a 24/7 rotating roster and they use an ‘incident phone’ so that you can be ‘on call’ from home (so it’s very flexible).
Only Australian Citizens will be considered; a Baseline Security clearance (or above) is preferred.
To find out more about this fantastic opportunity and get the full job description, APPLY NOW or call Shakeel Jeeawody on (02) 6202 7781 quoting reference VL-307453 for more information.