Service Desk Engineer
Exceptional 6 month contract opportunity for an experienced Service Desk Operator * 24/7 environment, high volume of calls * Outer SE suburbs.
Summary about this job
Help Desk & IT Support
Company: JENNY BARBOUR IT AND PROJECT RECRUITMENT
Location: Melbourne
Work type: Contract/Temp
Salary: n\a
Phone: +61-2-7055-8472
Fax: +61-8-8088-2802
E-mail: n\a
Site: n\a
Detail information about job Service Desk Engineer. Terms and conditions vacancy
- Global company, ITIL based environment
- Fantastic team to work with
- 6 months contract role in outer SE suburb
Take that next step and enhance your service desk skills with this instantly recognizable company! You will work in a demanding, mission critical environment with a dynamic team.
The Service Desk Engineer will deliver a high level of service and contribute to the smooth running of operations. You will be involved in incident investigation, monitoring and resolution via phone and email.
To be successful in this role you will need to have superior customer service skills and will also have experience in a large scale Help Desk environment. You must also have excellent technical and investigative skills for effective troubleshooting.
Technical Skill:
- Excellent knowledge of: Desktop Technical Support, Microsoft Office Suite inc. MS Outlook, MS Exchange
- Minimum 12 months experience in a customer focused support role
- Demonstrated advanced trouble shooting and incident analysis skills
- Experience using an ITIL compliant call logging tool such as Remedy, Heat, HP/Open view or similar
- Ensure familiarity with and adherence to core ITIL Processes (e.g. Incident Management, Problem Management, and Change Management), with regard to the delivery of IT services to the client’s businesses.
If you would like to be considered for this opportunity, please submit your CV in Word format by clicking on APPLY NOW, quoting Ref No: 2004203