IT Vendor Manager

Summary about this job

Detail information about job IT Vendor Manager. Terms and conditions vacancy

• Work for market leader in customer service delivery
• North Brisbane location
• Permanent Opportunity

Our client is a leading national organization and is seeking an innovative and experienced Vendor Manager to be directly responsible for Managing the operational delivery and performance of external vendors, whilst leading the management of both internal and external stakeholder engagements.

Role Requirements 

• Regular Evaluation of vendor performance through regular service reviews

• Working with managed services providers based on evolving needs of the business units
• Ensuring service level commitments are defined and relevant to the needs of the business
• Ensure that the IS team and Partners understand and deliver to these service levels.

Desired Skill set:

• Vendor management – manage the operational delivery, performance, reporting and compliance of external vendors.
• IT Service Management – Review service standards, frameworks and methodologies to work towards optimising capabilities
• Team Leadership – lead and inspire the Services team towards a high performing team culture
• Service Performance Management – Assess the performance of IS Services to determine if agreed quantity, quality, response times.
• Provide regular and quality reporting to the IS leadership team
• Lead the establishment and management of stakeholder engagement
• Participation in relevant networking events
• Strong stakeholder communications skills

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