Senior Support Lead
Life at First Focus is all about helping our customers use technology.
Summary about this job
Help Desk & IT Support
Company: First Focus IT P/L
Location: Sydney
Work type: Full Time
Salary: n\a
Phone: +61-3-4156-2387
Fax: +61-3-4482-2847
E-mail: n\a
Site: n\a
Detail information about job Senior Support Lead. Terms and conditions vacancy
- Exciting opportunity with a world-renowned not for profit organisation
- Participate in projects, lead a junior resource and resolve support escalations.
- Highly varied role with scope to advance your technical knowledge and career.
Life at First Focus is all about helping our customers use technology. We simplify, we succeed as a team, and when something isn't right, we call it out. We listen to each other, and to our customers. We make changes (often very quickly) and we don't tolerate office politics.
First Focus is one of Australia's leading Managed Service Providers, with over 120 staff across our Australian offices. We have grown consistently and profitably for over 14 years and we're continuing to win new clients and evolve our solutions.
We have an exciting opportunity with a world-renowned not for profit organisation for a skilled technical lead based in Chippendale. This role will participate in projects (cloud transformation project), lead a junior resource and resolve support escalations. This client is refreshing their datacentre infrastructure and you will have exposure to a wide range of vendors and technical platforms. This is a highly varied role, across multiple technologies, with unlimited scope to advance your technical knowledge and your career.
Requirements
- Experience working with an IT outsourcer or managed service provider (preferred)
- Expert desktop support knowledge. You must be familiar with end user support and Active Directory to be considered for this role
- Advanced knowledge of Windows Server and Exchange
- General understanding of LAN & WAN networking principles
- A general knowledge of technical infrastructure from desktop to firewall
- An understanding of backup systems and software
- An understanding of ITIL and customer service principles would be highly regarded
- Excellent written and spoken English, with a great phone manner
- Great attention to detail and time management skills
- Fast and accurate keyboard skills, with proper spelling and grammar
- Office 365 experience
- Knowledge of Apple Mac environments
- Experience with Connectwise, Labtech, and/or Solarwinds Orion
Benefits
First Focus is growing and we are offering a competitive salary and huge opportunities to develop your IT career and take on additional responsibilities.