Business Analyst

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Play a pivotal role in the uplift of an enterprise CRM system for this market leader.

Summary about this job

Business/Systems Analysts

Company: u&u. Recruitment Partners

Location: Brisbane

Work type: Contract/Temp

Salary: n\a

Phone: +61-3-9762-6538

Fax: +61-7-2217-1853

E-mail: n\a

Site:

Detail information about job Business Analyst. Terms and conditions vacancy

  • Initial 3 month daily rate contract| Immediate start
  • CRM experience highly desireable
  • Be the conduit between technical teams and business

Working for this market leader, I am looking for an experienced Senior Business Analyst to undertake business analysis activities to identify, define and convert business requirements into recommendations and system designs for an enterprise CRM implementation. This is an initial 3-month daily rate contract with potential extensions based in Brisbane.

As the Senior Business Analyst, you will undertake analysis of business processes, investigate operational requirements and assist the ICT team to design new IT solutions and modify and enhance existing systems to integrate new features within the environment. It is essential that you have worked with complex CRM systems before and ideally have working knowledge of Oracle Service Cloud.

About The Role

  • Complete analysis of business processes, investigating operational requirements, problems and opportunities, and identifying alternate solutions through improvements in automated and non-automated components of new or changed processes;
  • Assess feasibility and recommend new approaches to meet customer requirements, translating business requirements into system specifications in accordance with agreed standards;
  • Serve as a translator between technical teams and administrative staff to collect, clarify, analyse and translate business requirements into documentation and conceptual design from which applications and solutions are developed;
  • Own and maintain design documentation;
  • Assist solution team to design new IT solutions, modify, enhance or adapt existing systems and integrate new features or improvements, all with the aim of improving business efficiency and productivity;
  • Assist in the preparation and presentation of solution concepts and description; and
  • Work collaboratively with the Technical Team, Business Stakeholders and Project Managers to ensure successful and timely delivery.

About You

  • Significant experience in business analysis and requirements gathering, with the demonstrated ability to gather requirements, conduct analysis, produce solution designs, develop technical specifications and requirements documentation, particularly as part of a digital transformation program;
  • Previous experience with a CRM product, ideally Oracle Service Cloud;
  • Demonstrated experience in facilitating productive stakeholder workshops or user interviews in order to rapidly and accurately elicit requirements or solution design;
  • Exceptional analytical and problem solving skills including the ability to conceptualise, establish and implement new initiatives and innovative solutions within a specified framework;
  • Excellent written communication skills, including the demonstrated ability to write clear and precise user and technical specifications;
  • Strong interpersonal skills, including the demonstrated ability to communicate and negotiate effectively with a diverse range of stakeholders to achieve outcomes; and
  • Ability to prioritise own workload, work independently and meet deadlines.

For more information please call Greg Scharf at u&u on 07 3232 9136, quoting reference number 12031. Alternatively, to submit an application, please click below.

Please submit your resume in Word format only

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