Service Desk Analyst - Part Time
Deliver first class user experience in a Level 1/2 Service Desk role with an established and leading healthcare provider.
Summary about this job
Help Desk & IT Support
Company: Robert Half Technology
Location: Melbourne
Work type: Full Time
Salary: $55k - $60k p.a. + super pro-rata
Phone: +61-8-8167-1410
Fax: +61-2-3909-4019
E-mail: n\a
Site: n\a
Detail information about job Service Desk Analyst - Part Time. Terms and conditions vacancy
The Company
A leading healthcare provider have a reputation for promoting from within. Due to a recent promotion from their Service Desk team into their Infrastructure team they are looking to backfill that that position, they are therefore currently looking for an experienced Service Desk Analyst on a part-time basis to provide 1st and 2nd level support, over the phone and via email, on a permanent basis.
The Role
Reporting to the Service Desk Manager, the Service Desk Analyst is responsible for providing 1st and 2nd level support to various business units remotely in a fast paced environment. Key responsibilities include:
- Support of remote desktops, namely Citrix
- Support of Windows operating systems
- Software updates
- Maintenance of user accounts
- Troubleshooting a range of software issues
- Delivering exceptional technical support and operate within specific SLA’s
Your Profile
You will have demonstrable experience in a Service Desk support role (Level 1 and 2) within a busy or enterprise scale environment with a strong customer focus. Experience supporting the following is critical:
- Active Directory
- Exchange
- Citrix
- VMware
- Microsoft Office and Windows operating systems XP/7/8/10
- A strong understanding of networking is also essential.
Relevant tertiary qualifications and Microsoft and ITIL Foundation certifications would be an advantage.
In addition to your technical skills the role requires excellent communication skills the ability to prioritise your work.
Apply Today
If you feel you meet these criteria please Apply today.
Ref: 06810-0010519891