Service Desk Analyst - Fixed Term Contract *1 Additional
Exciting opportunity for experienced Service Desk Analyst to join our friendly IT team in Mulgrave on a six month fixed term basis
Summary about this job
Help Desk & IT Support
Company: National Hearing Care
Location: Melbourne
Work type: Full Time
Salary: n\a
Phone: +61-8-2727-8932
Fax: +61-3-6202-9474
E-mail: n\a
Site: n\a
Detail information about job Service Desk Analyst - Fixed Term Contract *1 Additional. Terms and conditions vacancy
- Leading Hearing Services Provider - over 250 clinics Australia wide
- Power up your purpose, empower your career
- Full Time hours - Free onsite parking
The Company:
At National Hearing Care we only employ the most talented and passionate individuals. We’re proud to say that our team is made up of an incredibly diverse range of people. Each has their own skills, their own strengths and their own distinct personalities – and every single one of them contributes to the day-to-day success of National Hearing Care in their own important way.
National Hearing Care is Australia's largest independent hearing services provider with 300 clinics nationally. We are part of the Amplifon group, the world leader in the field of hearing rehabilitation. A new and exciting opportunity exists for an Service Desk Analyst to join our busy team located in Mulgrave on a full time basis.
The Role:
- Ensure smooth operation of NHC IT systems and prompt resolution of issues
- Sevice Desk Support - 1st and 2nd level support, issue resolution
- Managing and troubleshooting users, applications, desktop and laptop environment, audiology equipment, mobile and peripheral devices
What our successful candidate looks like:
- Tertiary qualification in IT or equivalent is a must
- Previous Helpdesk support experience – Level 1 and 2
- Strong customer service and communication skills
- Excellent technical knowledge on Windows desktop environments
- In depth understanding of Windows desktop management tools
- Advanced understanding of common IT Technologies
- Excellent technical knowledge of security solutions and practices
- Experience of user support and working in a busy corporate service desk environment
- ITIL Certification would be beneficial
What you will get in return:
- A supportive environment, and ongoing learning and support
- Fun events like BBQ’s, Morning Tea, Footy tipping, Easter egg hunting
- A company committed to growth and continuous learning
We are proud to demonstrate our values in everything we do - customer devotion, forward thinking, everyday excellence, acting responsibly, and personal impact. We are a driven team focused on continuous improvement so come and join us if you're ready for the challenge!