Technical Product Specialist
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An exciting opportunity to support clients of a global SaaS fintech company. Permanent opportunity - great work/life balance. Melbourne CBD location
Summary about this job
Help Desk & IT Support
Company: GRANITE CONSULTING
Location: Melbourne
Work type: Full Time
Salary: n\a
Phone: +61-7-9753-8052
Fax: +61-8-9523-7543
E-mail: n\a
Site: n\a
Detail information about job Technical Product Specialist. Terms and conditions vacancy
Background:A client-facing, business and technical staff position. The Technical Product Specialist ensures that customers of our client are optimizing their use of our clients products especially in the areas of system configuration, database administration, batch processing, performance tuning, reviewing efficiency of SQL queries, reviewing systems set up and architecture at client installations, and being proficient in
areas of system integration testing with external third party vendors.
Responsibilities:
- Provide phone and email technical consultancy to trouble shoot and optimize database, application and n-tier client issues.
- Analyse client’s installation, setup and make best practice recommendations on the same.
- Perform database tuning, reviewing SQL queries for efficiency.
- Analyse hardware requirements and review system integrations with client’s in house systems, downstream liquidity providers and settlement venues.
- Make recommendations for better workflow re-engineering and / or tuning trading environment and workflow processes.
- Resolve technical issues in a timely manner using the available resources within the company.
- Manage and prioritize client issues and case loads appropriately.
- Communicate and follow up effectively with client, both orally and in writing.
- Document and communicate findings and recommendations to ensure a high degree of knowledge transfer to
clients.
- Prior Technical Support Experience.
- Strong proficiency with SQL Server/ Oracle , preferably Microsoft SQL Server.
- Proficient in performance tuning, log shipping / replication etc. on MS SQL Server.
- Familiarity with batch processing - database imports, exports.
- Knowledge of UNIX, MS SQL Server, crystal reports.
- Exposure/understanding of Apache/Tomcat and N-tier application architecture, Pearl/Shell scripting.
- Strong Analytical/Technical Skills to analyze problems and provide solutions.
- Proficiency in programming (.Net/Java, Perl) and experience in all phases of Software Development Lifecycle.
- Significant investment management / business knowledge & industry experience.
- Understanding and experience in one or more of the following: Trade order & execution management systems, Portfolio management, Investment compliance systems (pre trade and post trade) and Post trade matching systems (eg: OMGEO).
- Understanding and experience working on one or more of the following asset classes: Equities, Fixed income, FX, OTC and Exchange traded derivatives.
- Applies strategic thinking to business problems and opportunities.
- Takes initiative and pro-actively identifies and solves problems.
To view all advertised positions by Granite Consulting follow the link http://www.graniteconsulting.com.au/jobs/
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