Service Desk Analysts / Level 2

Summary about this job

Detail information about job Service Desk Analysts / Level 2 . Terms and conditions vacancy

• Several positions available
• Contracts until July 2019 with possible extension
• Australian citizenship is mandatory

We have several contract opportunities for the Level 2 Service Desk Analysts.
               
Key responsibilities will include:

• Acquiring a deep understanding of the business rules and system rules to become a subject matter expert
• Investigate, triage, and where appropriate resolve level 2 incidents and requests via an incident management systems (ITIL ticketing system)
• Perform validation on complex business problems by differentiating between system issues (IT) or business rule (operational) issues.
• Work out of a ticketing system to accept, resolve and triage incidents, as well as handle critical incidents raised to the team by email.
• Perform occasional data analysis and reporting in excel, including identifying trends and root causes in data.
• Demonstrate strong investigative and problem-solving skills

Australian citizenship is mandatory to be eligible to apply for this role.