Helpdesk Support

Summary about this job

Detail information about job Helpdesk Support. Terms and conditions vacancy

• Video Conferencing Support Officer
• 3 Months Contract
• Sydney Inner West

• Video Conferencing Support Officer
• 3 Months
• Sydney Inner West

Client

My client is a leader in delivering innovative ICT solutions across Australia and they are currently seeking an experienced Support Officer with strong experience in Video Conferencing. As a Support Officer you will enable end users to meet business needs by providing professional, efficient, and timely support to the Video and telepresence network.

Accountabilities

• Develop Training and support materials for video conferencing.
• Ensure the delivery of IT services to eHealth Customer to meet agreed service levels
• Assist with maintaining and developing Conferencing Web Portal and internet pages.
• Provide user support and resolution of technical problems
• Assist with Bridging and connecting Video calls
• Resolve all issues using standard practices, procedures, approved troubleshooting tools and workflow processes
• Ensure a highly professional, performance based, innovative, responsive and accountable customer service culture within your team
• Provide feedback to the Team Manager, Conference & Collaboration Services on enhancement needs to improve End User Experience.

Competencies

The client is ideally looking for someone with

• Previous experience in similar role
• Strong experience in using video conferencing tools
• Excellent communications skills verbal and written
• Sound judgement and discretion in dealing with sensitive and contentious issues
• Ability to handle multiple tasks at the same time

How to apply

Please hit APPLY to send your profile across to our website. To ensure prompt response, please email a copy as well to Kirti on [email protected]

Modis is an Equal Opportunity employer, committed to all forms of workforce inclusion. We actively invite and encourage applications by candidates from diverse backgrounds