IT Events Administrator

Summary about this job

Detail information about job IT Events Administrator. Terms and conditions vacancy

Ticketek is Australasia's leading event ticketing company, powered by our database of 11.7 million unique live entertainment fans, and our ticketing platform Softix. Our unrivalled marketing capability utilises best in class, data driven digital marketing and analytics platforms, demonstrated in our ability to sell in excess of 23 million tickets to over 20,000 events every year.

As the IT Event Administrator in NSW, you will be attending some of the biggest and best events across Australia to  deliver IT services for our clients, venues and events. This role is ideal for someone with 1-3 years experience who enjoys an active IT role outside the office. 

You'll be working primarily with windows servers, access control technologies and internet data services, and your role will be to ensure the up keep and continual operation of these systems. We'll make sure you have the training to do this and will partner you with the Ticketek Client Services team to get wins on the board at events.

The Role

As an IT Event Administrator, your role will be to:

• Ensure there is best-in-class on-site IT support at Ticketek events (and thereby satisfy our client's contractual obligations) 
• Install points of sale (PCs, BOCA printers, EFTPOS) at venues, client sites and temporary events 
• Administer and maintain ticketing and access control infrastructure at client venues.
• Coordinate the installation, support and maintenance of I.T. collateral as required.
• Schedule and carry out preventive maintenance of internal and external client equipment and infrastructure.
• Record changes that you make to network or device configuration in the appropriate configuration diagrams or databases.
• Ensure IT support calls are answered and responded to and that fault resolution information is recorded in detail into the service desk database system.

The Person

To be successful in this role, you will need to:

• Have hands on experience in a technician and/or support specialist role.
• Have experience in working in live events.
• Be able to work under pressure.
• Have a customer focussed approach to solving customer issues.
• Excellent verbal and written communication skills.
• Strong time management and organisational skills and ability to prioritise and meet tight deadlines.
• Results-oriented, energetic and innovative approach to work.
• A current Australian driver's license.

Desirable experience and skills:

• Prior use of ticketing system/s.
• Unix/Windows experience.
• Microsoft SQL 2008 or greater.
• Cisco networking experience demonstrated by suitable Cisco qualification.
• Broad network (LAN/WAN) and server experience.
• Familiarity with patron access control solutions.

As a team member, you will:

• Demonstrate a client focussed attitude, being a true ambassador for our brand.
• Pursue quality and excellence in a fast paced industry.
• Communicate with style and professionalism, across all levels of business relationships, both internally and externally.
• Be adaptable, able to mould to an ever changing environment.
• Have the proven ability to problem solve, both being able to think of, and implement innovative solutions to everyday problems.
• Have well developed time management skills with the ability to deal with conflicting deadlines.
• Be able to quickly establish rapport and develop client relationships with a variety of stakeholders.
• Be a team player willing to strive to deliver exceptional results.

At TEG all your hard work in helping change the way we interact with clients and customers will not go unnoticed. In return we support and reward great performance by offering competitive salaries, employee benefits and incentives.

Ticketek events run all year round and therefore you will be required to work as needed outside of traditional business hours to deliver events.   

If this sounds like the opportunity for you, we would welcome you to apply with a cover letter and full resume outlining your suitability for the role, addressed to David Wood.

About TEG

TEG is Australasia's only integrated live entertainment organisation connecting Ticketing, Live Content Touring, Research and Data Analytics. TEG includes Ticketek, TEG Analytics, TEG Dainty, TEG Digital, TEG Live, TEG Rewards, Eventopia, Qudos Bank Arena, Softix, Life Like Touring and The Entertainment Store. Our success is built upon more than 35 years' experience in the Australian and New Zealand market with a long standing and iconic presence in the live entertainment and sporting industry.

For further information about TEG please go to http://www.t-e-g.com.au/