I.T Customer Service Support
We are seeking an enthusiastic and self motivated person to join our I.T Support Centre assisting our clients with their inquiries.
Summary about this job
Help Desk & IT Support
Company: Service Express
Location: Melbourne
Work type: Full Time
Salary: n\a
Phone: +61-2-6194-4587
Fax: +61-8-9547-8831
E-mail: n\a
Site: n\a
Detail information about job I.T Customer Service Support. Terms and conditions vacancy
About the business and the role
Service Express is a leading provider of insurance and warranty repair services and reverse logistics in the Australian consumer electronics market.
Service Express is one of Australia's largest privately owned national Warranty and Accidental Damage services provider for laptops, tablets, smartphones and smart devices. Service Express partners with leading retailers and insurance companies to provide services to their customers.
Our core capabilities include:
• Providing retail warranty services efficiently and cost-effectively
• Customer service and engagement
• Insurance advisory and optimised supply chain processes
• Repair and reverse logistics
• Call Centre Operations
• Repair Network management
We have developed a unique end to end centralised national model for the collection, assessment and repair or replacement, of notebooks, computers, phones, tablets and smart devices from multiple vendors for Australia's largest retail groups.
We are seeking an enthusiastic and self motivated person to join our Support Centre assisting our Customer Service Co-ordinators.
Job tasks and responsibilities
As a customer service support officer, you will be required to perform a range of tasks including the following;
- Providing phone support for our clients and their end user network
- Facilitating 3rd party repairs and orchestrating replacement devices
- Prepared to build solid relationships within our repair network
- Liasioning with in-house computer service technicians to achieve goals
- Ability to efficiently and effectively resolve technical issues relating to hardware, software and operating systems.
Skills and experience
The successful candidate will be able to demonstrate the required capabilities in the following areas
- Deliver high quality and professional customer service to clients and end users
- Well developed time management skills
- Ability to multi task
- Capacity to prioritise work
- Data entry skills
- Excellent communication skills
- Strong Work ethic
- Requirement to work in a team environment or on your own
- A sound understanding of Consumer Electronics and technology
Please note, a requirement of the job is you would have a sound knowledge of computer hardware and components.
Previous employment within the I.T industry will be highly regarded.
If this sounds like you and want to hear more about the role please apply online.
Hours: 8:30am to 5:00pm Monday to Friday
Please send your CV and cover letter to