Senior Engineer

All vacancies of AustraliaInformation & Communication TechnologySenior Engineer

Senior Engineer with strong background working with contact centre implementation / Tech support (Interactive intelligence, Genesys, Avaya ETC

Summary about this job

Engineering - Network

Company: Command Group

Location: Melbourne

Work type: Full Time

Salary: $95,000 - $100,000

Phone: +61-2-6092-5263

Fax: +61-2-1065-2797

E-mail: n\a

Site:

Detail information about job Senior Engineer. Terms and conditions vacancy

My client is looking for a senior engineers to join their team.   
  • Strong hands on contact centre implementation / technical support experience (Interactive Intelligence, Genesys, Avaya, Aspect, Cisco)
  • Ability to work independently on projects and have some consulting skills around running  solution workshops and getting to the next layer of detail from a scope of work
  • General understanding of networking, telephony and web technologies
  • Willing to do on call / after hours technical support on a rotating roster
  • Located in Melbourne, Sydney, or Brisbane. (Travel is required for this role)
  • Good in front of a customer and is able to collaborate with the customer’s team to come to a solution
  • Bonus if you are skilled in one or more of: Workforce Management (Nice, Aspect, Verint, Teleopti, Calabrio etc), Unified Communications (Cisco, SfB), Web Development and API integrations, Business Intelligence and reporting, CRM (SFDC, Dynamics, Zendesk), support desk operations
If you match the above skills required to be successful please email your CV to [email protected]

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