Senior Engineer
All vacancies of Australia • Information & Communication Technology • Senior Engineer
Senior Engineer with strong background working with contact centre implementation / Tech support (Interactive intelligence, Genesys, Avaya ETC
Summary about this job
Engineering - Network
Company: Command Group
Location: Melbourne
Work type: Full Time
Salary: $95,000 - $100,000
Phone: +61-2-6092-5263
Fax: +61-2-1065-2797
E-mail: n\a
Site: n\a
Detail information about job Senior Engineer. Terms and conditions vacancy
My client is looking for a senior engineers to join their team.- Strong hands on contact centre implementation / technical support experience (Interactive Intelligence, Genesys, Avaya, Aspect, Cisco)
- Ability to work independently on projects and have some consulting skills around running solution workshops and getting to the next layer of detail from a scope of work
- General understanding of networking, telephony and web technologies
- Willing to do on call / after hours technical support on a rotating roster
- Located in Melbourne, Sydney, or Brisbane. (Travel is required for this role)
- Good in front of a customer and is able to collaborate with the customer’s team to come to a solution
- Bonus if you are skilled in one or more of: Workforce Management (Nice, Aspect, Verint, Teleopti, Calabrio etc), Unified Communications (Cisco, SfB), Web Development and API integrations, Business Intelligence and reporting, CRM (SFDC, Dynamics, Zendesk), support desk operations
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