Helpdesk Operator

Summary about this job

Detail information about job Helpdesk Operator. Terms and conditions vacancy

• Help Desk Operator required on a permanent basis
• Modern office based in Sydney CBD
• Competitive salary and great working environment

We are currently working with the leading Australian Insurance Broker who are seeking an IT Helpdesk Specialist.

You will undertake the following responsibilities (but not limited to):

• High level of customer service for incoming phone calls and requests through call logging system, ensuring incidents and requests are responded to in a timely manner, and followed up where required
• General maintenance of IT-related hardware/software
• Identify problems which require additional expertise and take appropriate action, including escalating to Networking team as appropriate
• Setup of Video Conference equipment for meetings
• Management of mobile technology

About you

You will possess:

• At least 2 years’ experience in a professional services firm
• Exceptional client service
• Previous IT Helpdesk support experience
• Self-motivation with the ability to multi-task and manage deadlines
• Strong communication and prioritisation skills

For more information or a confidential discussion, please contact Jayd Venters quoting reference: 184654.