Service Desk Analyst (Level 1/2)

All vacancies of Australia • Information & Communication Technology • Service Desk Analyst (Level 1/2)

Exiting opportunity for an IT Service Desk Analyst to join a global retail organisation with a focus on teamwork, ongoing development and projects.

Summary about this job

Help Desk & IT Support

Company: Sharp & Carter Digital and Technology

Location: Melbourne

Work type: Full Time

Salary: n\a

Phone: +61-7-7707-2422

Fax: +61-7-5079-4992

E-mail: n\a

Site: n\a

Detail information about job Service Desk Analyst (Level 1/2). Terms and conditions vacancy

Permanent Opportunity
North-western Suburbs
Global retail organisation

The Current Opportunity
Our Service Desk Analysts are the primary technology point of contact for users- providing outstanding customer service and professional support for a variety of technical issues and requests.

As a Service Desk Analyst, you'll be responsible for logging all support requests, taking ownership and follow up of issues, resulting in effective resolution of technical problems.

As a Service Desk Analyst, you will

Provide Level 1 and 2 Technical Support via phone, email and onsite
Triage new incidents and Service Requests as they are received, prioritise appropriately and ensure that critical issues are addressed in a timely manner
Resolve cases within your technical capabilities in a timely manner
Manage escalations to the global support team, providing succinct information with each escalation
Ensure that information recorded for each case is complete and accurate
Any other duties as directed
flexibility with a rotating roster for on-call work

About you
The successful applicant will possess

IT degree, qualification or equivalent experience, preferably in a retail environment
Experience supporting Windows Server and Windows desktop operating systems
Experience with Point of Sale (POS) systems
Strong written and verbal communication skills
Sound troubleshooting and analytical skills
Experience administering Active Directory including Group Policies
Current Microsoft certifications will be highly regarded
Familiarity with the ITIL framework will be highly regarded
Understanding of networking, application or ERP support highly regarded

About the Client
Our client is a global retail company based in Melbourne's north-west Suburbs. With multiple sights across Australia, they offer an attractive remuneration package, onsite parking, ongoing training and development as well as experience with several large scale projects.

How to Apply
Due to a large number applicants, please apply by the link below.
For other positions advertised by Sharp & Carter please go to www.sharpandcarter.com.au

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