IT Service Desk Officer - 24x7
We are looking for a technical minded and hard working individual looking to join NTT's first line 24x7 customer support team.
Summary about this job
Help Desk & IT Support
Company: NTT COMMUNICATIONS ICT SOLUTIONS
Location: Sydney
Work type: Full Time
Salary: n\a
Phone: +61-8-8116-8719
Fax: +61-3-3009-2131
E-mail: n\a
Site: n\a
Detail information about job IT Service Desk Officer - 24x7. Terms and conditions vacancy
- Career development opportunities
- Hands-on service role at a leading global IT provider
- Office location within a premier, globally recognised Data Centre
About Us
NTT Communications ICT Solutions is a premium global IT provider and one of the world's top-ranked Global Tier-1 IP backbones, that deliver solutions for enterprise and government clients who care about the quality of their services.
NTT ICT is the Australian arm of the global fortune 500 company, NTT, with over 200 employees and offices in NSW, VIC and ACT - the group boasts an impressive customer list and a portfolio of services.
About The Role
NTT ICT is looking for a proactive individual with a strong interest and understanding in IT. This role will be suitable for individuals with exceptional customer service skills and an IT degree.
This is an exciting position which would suit a motivated self-starter, looking to join a technically minded team.
We aren't worried about your work experience, we are focused on finding technically minded, motivated self-starters with excellent communication skills, the ability to work well under pressure and the grunt to put in the hard work needed to learn and grow within our company.
About You
The ideal candidate will have excellent communication skills and work well under stress to allow them to support all our company employees and external customers on a national basis.
You will want a varied lifestyle and the experience, or are willing to operate under a rotating shift roster - Two days 7am-7pm, two nights 7pm-7am, followed by 4 days off.
You will have a passion to work with leading products and services within the ICT industry and want a career that is surrounded by these leading edge technologies.
If this sounds like you - apply today!
About the Key Responsibilities
The responsibilities for this role will include, but are not limited to:
- Respond to customer requests
- Undertake triage on customer issues and undertake first level trouble shooting of IT infrastructure
- Mange and escalate customer incidents
- Explain to customers how to best use the portal so customers can self-serve
- Undertake remote hands, rack and stack activities safely
- Undertake tape backup maintenance and management activities
- Securely maintain customer technical and service information
- Provide shift handover reports
About Your Skills and Experience
To be successful in this role, the ideal candidate will possess a degree in IT and will have the following key skills and experience:
- Excellent customer service skills
- Strong interest and understanding in IT
- Excellent written and verbal communication skills
- Be a proactive and driven self-starter
- Ability to work well under pressure
- Ability to work well both autonomously and as a part of a team
- Have the ability to manage conflict effectively
We appreciate the effort of all applicants however due to the high volume of applications, only short-listed candidates will be contacted