IT Support Analyst

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Large retail organisation seeking IT Support Analyst for permanent role based in Eastern suburbs.

Summary about this job

Help Desk & IT Support

Company: CircuIT Recruitment Group

Location: Melbourne

Work type: Full Time

Salary: n\a

Phone: +61-2-7617-2727

Fax: +61-8-4084-1122

E-mail: n\a

Site:

Detail information about job IT Support Analyst. Terms and conditions vacancy

Our client, a market leader in the retail sector are looking to expand their Service Desk team with the addition of an enthusiastic IT Support Analyst. This role will see you join a close knit team, reporting into the Service Desk Team Leader. 

As a IT Support Analyst you will be required to provide email, phone and face to face support across a large scale user base. You will be the first point of contact for all inbound communications, documenting and logging all incidents in line with organisational standards.

This is a great role to further develop your career and experience within a gorwing IT support team, reporting to a highly supportive manager.


To be considered for this role you will have the following skills, experience and attributes:
  • 2 + years providing level 1/2 support
  • Ideally experience in a retail environment
  • Highly customer focused, demonstrating excellent customer service skills
  • Experience with F2F, email and phone support
  • Prior experience with hardware (including POS) and software support
  • Exceptional communication skills and the ability to interact with a wide range of people
  • Show initiative and be pro-active when solving issues and incidents
  • Experience working within an ITIL focused environment

This is an URGENT requirement with the client prepared to interview and have someone start in the role ASAP. Call Dylan George on (03) 9245 0603 for a confidential discussion.
 

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