Helpdesk Support Analyst
Exciting opportunity for an experienced Helpdesk Analyst to join our busy IT department on a 15-month contract!
Summary about this job
Help Desk & IT Support
Company: Beacon Lighting
Location: Melbourne
Work type: Contract/Temp
Salary: n\a
Phone: +61-3-1177-6122
Fax: +61-7-2733-5704
E-mail: n\a
Site: n\a
Detail information about job Helpdesk Support Analyst. Terms and conditions vacancy
- 15-month maternity leave replacement role
- Generous staff discounts and on-site parking
- Attractive salary package and benefits
- 15-month maternity leave replacement role
- Generous staff discounts and on-site parking
- Attractive salary package and benefits
About Beacon
A highly successful retail chain operating over 100 stores nationally, Beacon Lighting is renowned as Australia’s leading specialist in the development, design, sourcing, importation and distribution of lighting, ceiling fans and globes.
The Role
Due to impending parental leave, we are currently looking for a Helpdesk Support Analyst to join our team for a period of 15 months to provide nationwide IT support to our stores and staff via a Help Desk environment.
Based at our DC in Derrimut, this role will involve handling networking and hardware issues, POS Operational Support, MS Office support and basic PC maintenance. In addition, the role will be required to log support calls, direct 2nd level calls to subject matter experts within the team and update resolutions for the reported calls.
The main responsibilities of the role will include:
- Fielding incoming service requests and issues (telephone and email) from end users.
- Providing support to our stores to resolve hardware and software issues in a quick and efficient manner.
- Recording, tracking and documenting all service requests and issues, including the decisions made, actions take and resolutions achieved.
- Being hands-on in fixing desktop issues, including the installation of hardware upgrades to desktop or POS software, and configuring systems and applications.
- Identifying and learning the appropriate software and hardware used by Beacon Lighting.
- Providing weekend, public holiday and on-call support as required within a retail environment.
- Analysing trends and identifying common issues to be escalated or resolved.
- Engaging with 3rd party vendors as required.
- Assisting in new store refurbishments and moves as required, including some travel to stores.
About You
To be successful in this role you will possess the following skills and experience:
- Relevant IT qualifications.
- ITIL experience advantageous.
- Retail experience, particularly with POS application.
- A strong customer service ethic, with excellent interpersonal skills and the ability to communicate effectively with your client group.
- Demonstrated ability to be self-motivated, highly organised and effectively solve problems.
- Exceptional computer hardware and software experience.
- Proven ability to understand and troubleshoot computer networking issues.
- A thorough knowledge of all Microsoft Office applications.
An ‘all-rounder’, you are capable of multi-tasking and setting priorities with their assigned task. You have a broad set of IT experience & skills, and you are flexible and adaptable, willing and able to work on a diverse range of tasks. You have strong “trouble shooting” skills, and while you are able to work with minimal supervision, you enjoy being part of a close team.
Benefits
In return, you will be rewarded with exciting opportunities to further develop your skills, and you will receive a salary package commensurate with your ability. If you believe you have the required experience and skill set, please click on apply to begin your online application.