Helpdesk Team Leader
All vacancies of Australia • Information & Communication Technology • Helpdesk Team Leader
We've partnered with one of Australia's most successful retailers who are currently looking for a Helpdesk Leader to drive helpdesk operations
Summary about this job
Help Desk & IT Support
Company: Affix Group
Location: Melbourne
Work type: Full Time
Salary: n\a
Phone: +61-2-5417-7111
Fax: +61-7-9417-3019
E-mail: n\a
Site: n\a
Detail information about job Helpdesk Team Leader. Terms and conditions vacancy
We've partnered with one of Australia's most successful retailers who are currently looking for a Helpdesk Leader to drive helpdesk operations and deliver outcomes in line with business strategies.I'm sure you'll know these guys and now's your chance to jump on board and use your helpdesk related smarts acquired over the years to enhance skills and capabilities in a team of 10. In this role, you will not only show off your hands-on capabilities but also mentor those in the team and identify strategies that will reduce unresolved issues and increased business success.
From a hands-on technical standpoint, here are some of the things you might get involved in or provide guidance on:
- Troubleshoot VOIP, PDA's, password, scanners, printers, eCommerce systems and other helpdesk related issues
- Supporting Windows XP through to Windows 10.
- Logging calls following company process using Avanti
- Support telecommunications provider transition
- Actively respond to and handle any customer queries or complaints.
- Set customer service standards that team will adhere to
- Promote effective communication channels between team members and the wider business
- Mentor the team to help them achieve high-level performance and motivate them to increase potential as a team and individually
- Review and improve processes and procedures where applicable
- Drive team to work proactively, rather than always reactive
- Develop team reports and complete team rosters
If you've gotten to the end of this advert and think this is something that might just be the right move to kick-start the new financial year, let's chat! Apply or email me at [email protected].
Responds for Helpdesk Team Leader on FaceBook
Read all comments for Helpdesk Team Leader. Leave a respond Helpdesk Team Leader in social networks. Helpdesk Team Leader on Facebook, LinkedIn and Google+
Related jobs in Australia: Senior .NetCore Developer | Solution Architect - Datacentre Solutions | Delivery Manager - Wealth Integration | Support - Technical Lead | Software Engineer