Level 2 Service Desk Engineer

Summary about this job

Detail information about job Level 2 Service Desk Engineer. Terms and conditions vacancy

About the Employer

 Our client is an award winning Managed Services, IT consulting and product provider to Australian enterprise customers.  They are located conveniently close to Redfern train station.
  
About the Role

Our client is seeking an experienced Level 2 Service Desk Engineer who will report into the IT Services and Operations Manager. The preferred candidate will possess above average troubleshooting skills and excellent customer service to maximize results on each call. The goal of the Level 2 Service Desk Engineer is to be able to close all tickets on first contact while adhering to all Service Desk policies and procedures.
  
  Key responsibilities will include:  

• Provide technical support for inbound client calls, emails, or any other type of self-help requests.
• To be an initial point of contact as well as an escalation point for technical problems
• Perform troubleshooting tasks, problem diagnosis, resolution, or escalate further to specialist teams.
• Regular and ad hoc onsite visits to client sites.
• Setup, installation and configuration of desktop hardware and software
• Provide continual improvement recommendations
• Ensure documentation is up to date
• Analyse, design and maintain IT systems and solutions to business clients
• Scoping of hardware, software and service requirements

  
  
To be successful for this role you must have the following:

• Strong Microsoft skills
• Excellent computer skills including: troubleshooting knowledge, various desktop applications and ticketing systems
• Managed services experience
• Passionate about customer service, high performance, fast-paced work culture
• The ability to mentor team members and collaborate with peers
• Experience with Telephony (PABX, VoIP, etc), smartphones
• Citrix XenApp 6.5, 7.x experience and Certifications such as ITIL. MCSE or MCITP, CCNA are desirable.
• Networking knowledge around Cisco/Fortinet/SonicWALL/HP/Dell/Barracuda routers, switches, firewalls, WAPs is also desirable.
• Hold a valid NSW driver’s license is preferred

This is a great opportunity to become part of a vibrant, collaborative team within an expanding organisation.
  
Please forward your cover letter and resume in WORD format.
  
Please note only candidates that meet our client’s selection criteria will be contacted.
  
Job ID:  NTRIT01