Support Engineer
Strong desktop skillset with some solid networking skills? Able to troubleshoot complex problems? Worked for an IT company (MSP) doing support?
Summary about this job
Help Desk & IT Support
Company: Transparency IT Consultants
Location: Perth
Work type: Full Time
Salary: $55k - $70k plus super
Phone: +61-2-8839-5390
Fax: +61-7-6606-1571
E-mail: n\a
Site: n\a
Detail information about job Support Engineer. Terms and conditions vacancy
- Challenging varied support role
- Great place to learn and grow your career
- Small dynamic team environment
While at it's heart this is a support role for an MSP - it is an MSP with a difference. The majority of their environments are based around hosted server and voice solutions so networking and understanding of support in private cloud environments are key for this role.
Strong support experience with the following technologies are needed –
- Windows Desktops in AD and thin client environments
- Windows Server 2008 - 2012
- Exchange 2007 - 2013, O365 - admin/support
- Active Directory, GP, Microsoft SQL
- Hyper V, Terminal Server
- Cisco Switches, Routers cli level configs - CCNA preferred
- Understanding and experience with various routing protocols will be a huge advantage
- Understanding of security principles for networks and routers
In this role, you will get to make use of your great troubleshooting skills, combining this with a flair for communicating with non-technical clients. If you have a combination of solid desktop some server and very good networking support skills blended with energetic customer service, apply now.
To meet the requirements of this role, you will have most of the following:
- A warm yet professional phone manner with a genuine customer service focus.
- Outstanding interpersonal skills at all levels of business
- Ability to work in a team.
- A broad skillset and up to date knowledge of infrastructure, comms and business systems/applications.
- Be rigorous in managing daily maintenance tasks.
- A robust sense of humour.
- Results driven work ethic.
- Contribute high quality documentation
- MSP experience and knowledge in MSP tools (ConnectWise, ScreenConnect and LabTech) is highly desirable.
So challenge me - hit me with your resumes people.. prove to me you have what it takes.
The Team @ Transparency