Enterprise Technical Support Engineer - Server
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Summary about this job
Help Desk & IT Support
Company: Dell Australia Pty Ltd
Location: Sydney
Work type: Full Time
Salary: n\a
Phone: +61-8-4384-7266
Fax: +61-3-8263-6876
E-mail: n\a
Site: n\a
Detail information about job Enterprise Technical Support Engineer - Server. Terms and conditions vacancy
- High performing team
- Training, certifications
- Great benefits - base, bonus, health allowance
Dell provides the technology that transforms the way we all work and live. But we are more than a technology company — we are a people company. We inspire, challenge and respect every one of our over 100,000 employees. We also provide them with unparalleled growth and development opportunities. We can’t wait for you to discover this for yourself as an Technical Support Engineer on our Enterprise Technical Support team in Frenchs Forest.
Key Responsibilities:
- Identify issues, investigate root causes and recommend solutions to enterprise problems – applying diagnostic techniques as necessary and keeping the customer informed throughout
- Perform case management functions to keep cases up to date and accurate
- Identify, research and input unique or recurring customer problems
- Provide timely responses to customer escalations
- Responsible for delivering a superior support to Dell's Enterprise customers
- Own the end to end solution for the customer through providing PHONE/email/chat and remote diagnostic technical support of Hardware and Configuration of Server, Basic storage, blades, networking and also various Operating Systems (Windows, VMWare, RedHat, etc.)
- Role is based on Dell site at Frenchs Forest working on a rotating shift between 7am and 7pm
Requirements:
- Excellent technical knowledge and experience supporting Enterprise Class Server
- Working Knowledge on Windows, Linux, VMWare Virtualization Server Operating Systems.
- Proven ability to troubleshoot solutions built on these technologies
- Effective communication skills at all levels - written and verbal
- Superior customer service skills
- Able to problem solve and think laterally
- The proven ability to learn new and complex technology
- Adaptable and able to prioritise in a fast paced, dynamic work environment
Desirable
- Industry qualifications - CompTIA - SERVER +, VCP, MCSE, CCNA, RHSA
- Bachelor Degree or TAFE Qualification in IT or a relevant field
At Dell, we provide world class training on Dell’s range of Enterprise-class equipment so you keep up to date with all the new technologies. This full time position may also include the opportunity to be trained on cutting edge Enterprise-class technologies including but not limited to Virtualization (VMWare and Hyper-V, Redhat), Blade Servers & Converged infrastructure.