IT Service Desk Analyst
• Limited term contract with full-time hours to June 2020 • Rockhampton location • Work for an Employer of Choice
Summary about this job
Help Desk & IT Support
Company: Data#3 Limited
Location: Rockhampton & Capricorn Coast
Work type: Full Time
Salary: Excellent Remuneration and Benefits
Phone: +61-3-2639-6323
Fax: +61-7-8682-6718
E-mail: n\a
Site: n\a
Detail information about job IT Service Desk Analyst. Terms and conditions vacancy
- Limited Term Contract to June 2020
- Multiple roles available
- Excellent remuneration
Our Culture
Data#3's culture is built on five core values; Honesty, Excellence, Agility, Respect and Teamwork (HEART) and these values are integral to the way Data#3 works internally and externally with our customers.
Who is Data#3?
Operating since 1984, Data#3 is an award winning highly profitable, publicly listed ICT company. Data#3 is proudly a Cisco, Microsoft and EMC Gold Partner. We are also HP Platinum, Lenovo Diamond and a Premier Solution Partner with VMWare.
Voted HRD's Employer of Choice in 2016, 2017 and 2018, Data#3 is now seeking Service Desk Analysts to join the team in Rockhampton.
In this role you will:
- Provide first level support for our customers and providing solutions for a variety of IT and phone-related problems
- Handling high volumes of calls and emails
- Resolve customer problems and queries within agreed time frames
- Contribute to team problem resolution processes and actively share knowledge
- Ensure customer satisfaction through provision of a quality support service
- Provide meaningful, relevant, timely and accurate updates to call logging system
- Supporting our customer's network with a focus on Microsoft Desktop Operating Systems and Applications.
What we are looking for:
- You have a passion for working with Information Technology
- You have previous experience providing support in an IT role
- Industry certifications such as Microsoft would be highly desirable
- You have highly developed customer service skills
- You are a team player with a high level of commitment.
Don't let this great opportunity pass, send your application now!
Data#3 will request as part of the recruitment process reference checks and verification of your right to work in Australia. All final applicants for this position will be asked to consent to a police check. Please note that applicants with criminal records will not automatically be excluded from the recruitment process. Each application will be considered on its merits and inherent requirements of the role.
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