Software Application Support Specialist
Analyse and understand customer requests, find new approaches, and propose solutions to customers in diverse situations for an enterprise software.
Summary about this job
Help Desk & IT Support
Company: Ungerboeck Software International
Location: Brisbane
Work type: Full Time
Salary: n\a
Phone: +61-8-8522-4873
Fax: +61-3-4147-9414
E-mail: n\a
Site: n\a
Detail information about job Software Application Support Specialist. Terms and conditions vacancy
- An integrated team with customer centric solutions
- Excellent career building opportunities, internal promotions
- Flat hierarchies and international environment
Ungerboeck Software is looking to hire a talented Application Support Specialist based in our Brisbane office! After mastering our software, this role is an excellent stepping stone to learn about our product and industry and to start an exciting career within our company. We're looking for highly motivated individuals looking to start their career in the ever-exciting events industry.
Ungerboeck Software International provides industry-leading event and venue management software to customers in over 50 countries around the world, empowering the people that bring people together. Our comprehensive platform offers event professionals leading-edge SaaS technology that provides a 360 view of their business, allowing them to cut costs, save time, and increase revenue. Founded in 1985, Ungerboeck Software International is headquartered in O'Fallon, MO, USA, with offices in Europe, Asia and Australia.
Job Summary:
Analyse and understand customer requests, find new approaches, and propose solutions to customers in diverse situations.
What makes a successful support specialist?
- Excellent problem-solving, communication and interpersonal skills, along with patience, a customer-friendly attitude, and the ability to work in a cross-functional team environment
- Technology background or strong personal interest in technology
- Ability to troubleshoot, recreate and resourcefully solve difficult problems
- Great communication skills that can be tailored to the client's needs
- Bachelors degree, technical certifications, or 1 - 2 years in a technical support or business analysis environment
- Sound understanding of network infrastructure and Windows Servers, a plus
- Fluent in spoken and written English
What does a support specialist do?
- Help propel our growing business and act as a key point of contact for customers, responsible for facilitating strong relationships
- Develop and deliver solutions by identifying problems, researching answers, and providing advice and assistance accordingly
- Take on new tasks/projects and become a highly sought after internal subject matter expert
- Educate clients and explain features and functionality of the software application, as well as provide business process advice
- Use outstanding customer service to troubleshoot and resolve issues in a timely manner, as well as, provide installation and upgrade assistance
- Work closely with development, implementation consultants, sales, product management, IT and quality teams to assure smooth operation and optimal usage of our software systems
What's in it for you?
- Challenging projects in the very exciting events and entertainment industry
- Excellent career building opportunities – many of our promotions are filled from within
- Flat hierarchies and international environment
- Inclusive and highly motivated team environment
Kushwant Singh
Manager of Client Services