SAP Support Officer
Provide Level 2 Travel & Expense specialist support during the SAP HR transition.
Summary about this job
Help Desk & IT Support
Company: Paxus Australia Pty Ltd
Location: Sydney
Work type: Contract/Temp
Salary: n\a
Phone: +61-8-6305-9369
Fax: +61-3-9566-5805
E-mail: n\a
Site: n\a
Detail information about job SAP Support Officer. Terms and conditions vacancy
- Parramatta Location
- Contract position with immediate start!
- Be part of something big
The department is transitioning to SAP Travel & Expenses and are seeking applicants who have experience in providing technical and operational support to customers during a period of complex change
Key Responsibilities:
• Providing Level 2 Travel & Expense specialist support during SAP HR transition.
• Responsibility for reviewing and responding to support queries from customers across the cluster relating to travel and expense processes
• Extensive experience within a contact centre environment providing front line support in a high volume environment during a period of complex change.
• Demonstrated experience in the use of SAP, Excel and incident management systems (such as Remedy).
• Excellent customer service skills. Ability to use data to produce and analyse reports to provide insight into enhancing business processes in a travel context.
• Knowledge of / or ability to quickly acquire knowledge in NSW Government travel entitlements under various employment awards
As a member of the Travel Management Team, the applicant will have:
- Responsibility for reviewing and responding to support queries from customers across the cluster relating to travel and expense processes
- Extensive experience within a contact centre environment providing front line support in a high volume environment during a period of complex change
- Demonstrated experience in the use of SAP, Excel and incident management systems (such as Remedy)
- Excellent customer service skills
- Ability to use data to produce and analyse reports to provide insight into enhancing business processes in a travel context
- Knowledge of / or ability to quickly acquire knowledge in NSW Government travel entitlements under various employment awards
To be considered for the role click the 'Apply' button or for more information about this and other opportunities please contact Paul Lapniewski on 02 9464 5973. Please quote our job reference number: 200179644.