Network & Comms Specialist

Summary about this job

Detail information about job Network & Comms Specialist. Terms and conditions vacancy

This role has a mix of solution design, operational support and service management with the main focus being voice and video support, and general networking

This role is offered on a 12 month contract basis.

About us

As a leading international law firm headquartered in Asia and recognised as one of the world’s most innovative law firms, King & Wood Mallesons offers a different perspective to commercial thinking and the client experience. With access to a global platform, a team of over 2000 lawyers in 27 locations around the world, we work with clients to help them understand local challenges, navigate through regional complexity, and to find commercial solutions that deliver a competitive advantage for our clients.

Benefits

• Market leading work for premium clients
• Flexible and agile working
• Support for working parents including emergency childcare
• Corporate gym memberships, flu vaccinations, skin checks, discounts on health, general insurance and other products and services
• Swap pay for leave and Time in Lieu
• Mobility around our network when opportunities arise

About the role

The Network & Comms Specialist will work in the Technology Operations team to ensure optimum availability of all network and communication services, and effectively support the systems under your control. 

Your key responsibilities will include:

• Management and support to the firm’s data and voice networks, and IP telephony platform
• Management and support to the firm’s audio and video conferencing, and collaboration systems
• Management and support to the firm’s switchboard and contact centre platforms
• Responding to critical situations to restore services quickly and help facilitate post incident reviews after major incidents
• Provision of third level technical support and act as escalation point for faults or complaints to ensure incidents are dealt with effectively and fairly
• Ensuring upgrades and enhancements are properly planned and implemented
• Role modelling expected standards of behaviour and act in the best interests of the team and the firm

What experience are we looking for?

• Relevant industry experience with 5 or more years concentrating on network and communications technologies
• Experience implementing and supporting Cisco networks across multiple sites and geographies
• Experience implementing and supporting Cisco Unified Communications Manager
• Experience supporting auxiliary voice systems including Cisco Unity Voicemail, Cisco Contact Centre Express and Arc Switchboard
• Experience supporting Cisco Video Conferencing systems and integrating with cloud video conferencing systems such as Zoom or Blue Jeans
• Knowledge of Network Security principles and Firewall support
• Knowledge of WAN routing protocols and WAN Acceleration technologies
• Ability to troubleshoot complex problems and to think outside the box

Why work with us?

We want to be the law firm clients love to work with and a great place to work and grow for our people. It’s important to us and our clients that you our people find working at KWM an enjoyable and rewarding experience. 

We know our people value flexibility around when and where they work. So we are committed to offering a more adaptable way to work – we call this Agile Working.

Growth conversations and real-time feedback is also a priority.  So whether it’s more targeted and meaningful conversations around professional and personal development, regular feedback, coaching or developing infrastructure - we want to help our people grow. 

How to apply?

Please apply by submitting your cover letter and CV via [email protected].

For further information on this role, please contact Emma Mahoney, Senior Resourcing Consultant – [email protected]

If you are not an Australian citizen or permanent resident, you must hold all visas and other approvals necessary for you to work for the firm in Australia.

Agencies - please note that we are not currently accepting applications from agencies for this role.

King & Wood Mallesons is an equal opportunity employer and is committed to principles of diversity and inclusion. Applications from people of Aboriginal and Torres Strait Islander descent are encouraged.

By proceeding to submit your application for a position at KWM, you are confirming you have read our Privacy Statement for Prospective Employees at http://careers.kwm.com/en/privacy-statement-for-prospective-employees and understand its requirements.