Senior Service Desk Analyst
We are seeking expressions of interest from experienced Service Desk Analysts who are ready to their next career move.
Summary about this job
Help Desk & IT Support
Company: Leidos Australia Pty Ltd
Location: ACT
Work type: Full Time
Salary: n\a
Phone: +61-8-6368-8661
Fax: +61-2-7795-6487
E-mail: n\a
Site: n\a
Detail information about job Senior Service Desk Analyst. Terms and conditions vacancy
- Multiple roles - Canberra / Sydney / Melbourne location
- Autonomous roles within supportive team environment
- NV-1 clearance required, we will sponsor TSPV
Company Description
Leidos Australia is the largest commercial supplier of intelligence services to the Australian Government and provides a number of critical systems integration projects to the Department of Defence. We also deliver service management, including service desk, for the Australian Tax Office, supporting 25,000 ATO end users.
Job Description
Your New Role
We are seeking expressions of interest from experienced Service Desk Analysts who are ready to their next career move. Working with one of our Federal Government clients, this is an exciting opportunity to own your role and take service calls to resolution. You'll work within a supportive team but will have the automomy to make the role your own. This team will broaden your skill set as we are looking for like minded people that can and are interested in learning new technologies/skills to expand on their current skills.
We will be able to sponsor a clearance upgrade to TSPV, so if you already hold an NV1 or NV2 clearance and willing to undergo the process to obtain a PV, this role can unlock opportunities in a niche market. You may be in a Service Desk Analyst role – T1 or T2 and are looking to expand your knowledge to work towards a Systems Administrator role then this would be the right role for you. We are willing to support growth and training for customer orientated people.
The role is to support the delivery of services and ensure the SLA’s are met and exceeded. Problem solving/Trouble shooting and Action to requests will all add up to the success of this role
Qualifications
About you and what you will bring
You will be a self-starter that is always looking to improve and innovate streamlining processes and helping transform the service delivery.
These are the ideal attributes we are looking for:
- Contributor and team player in a professional environment
- Good communication (verbal and written) and interpersonal skills
- Good level of understanding service delivery management and ITIL processes
- Initiative in developing and improving systems and procedures
- Problem solving skill with proven ability to, independently or within a team, resolve complex issues to ensure desired outcomes
- Good level of attention to detail -self-motivated achiever who gains satisfaction from providing excellent customer Service
A current security clearance of NV-1 minumum, along with a willingness to undertake the process to obtain a TSPV clearance is required.
Additional Information
With over 20 years local experience, Leidos Australia provides an unparalleled breadth of capability to our customers through our highly skilled and security cleared local workforce; now in excess of 900 people. We are committed to delivering innovative and cost effective solutions, managing risks, working collaboratively and drawing on our global experience. We aim to be the market leader in government science and technology solutions and a respected employer in the community. For more information, visit www.Leidos.com