Business Systems Analyst, eCommerce Consultant (Melbourne)

Summary about this job

Detail information about job Business Systems Analyst, eCommerce Consultant (Melbourne). Terms and conditions vacancy

• Leading Magento eCommerce consultancy in Australia
• Customer facing role
• Permanent or long term contract position in Fitzroy office

The Company

Balance Internet is a team of 100+ working in partnership with large Australian, New Zealand enterprises and international business in B2C, B2B and G2B2C sectors. Among our clients are the largest University in the Southern Hemisphere and the biggest Media Agency in Australia & New Zealand. You’ll see many of the retailers we work with in every single shopping mall in Australia.

We work closely with Magento and other vendors to contribute to the products and to ensure that we are using the best possible approaches and technologies. We’ve been one of the first agencies in the World who have released production websites on Magento 2 Beta. We are the first agency in Australia who’ve released Magento 2 Commerce Cloud implementations. We’ve been working closely with Magento architectural team and you might have seen presentations of some of the cool results we’ve done on the stage of Magento Imagine annual events.

We maintain all core capabilities in-house. That includes Strategy Consultancy, BA, Architecture, Backend and Frontend Magento development, Enterprise Integrations and QA/QC.

Our team enjoys an open and vibrant environment with business values based on passion, accountability, respect and teamwork. We are stimulated by innovation and the delivery of quality, sometimes complex solutions that deliver real value to our client partners. We work hard, enjoy each other’s skills and company and celebrate our quality work and achievements.

This role is located in Melbourne (Fitzroy).

Key responsibilities:

• Pre-sales consulting and support of the sales team. Preparation of the high-level technical materials for proposals, ensuring alignment of the solutions with the business needs of the clients and the functionality of the core platforms

• Elicitation, analysis and management of the business, functional and nonfunctional requirements

• Participation in the solution functional design together with implementation teams. Wireframing and documenting the design documentation

• Ongoing support of the implementation teams, being an internal product owner

Requirements:

You will have 4+ years work experience as a Business Systems Analyst and/or Project Manager with the considerable part of the experience in eCommerce.

To be successful in this position, you will need to demonstrate skills and experience in the following areas:

• Conducting presentations and workshops involving business and technical stakeholders

• Business, functional and nonfunctional requirements elicitation, analysis and documentation

• Experience in a Business Systems Analyst role working with Magento or another eCommerce / ERP platform

• Preparing concise business and technical documentation (examples will be requested during the interview process)

• Product demonstration and training

• Wireframing and prototyping solutions

• At least 2 years of experience in Digital and eCommerce sector. Experience working with eCommerce platforms, CMS, Analytics suites (GA, others), EDM and other core Digital platforms

• Structured project management experience. This includes scope definition and decomposition, estimation and project planning.

• Bachelor diploma in the relevant area.

As this is a customer-facing role, we ask that you demonstrate the following:

• Strong verbal and written English

• 2+ years of Australian / New Zealand / UK / US / Ireland experience

• 1+ year of experience in customer-facing positions

• Outstanding presentation skills

• Proven ability to solve problems and think outside the box

• Ability to work in cross-functional and geographically distributed teams

A stand-out candidate will demonstrate experience or expertise in some of the following:

• Knowledge of Magento Enterprise or Community platforms

• Technical or development background

• UML skills

• Experience of working in a mature Agile environment

• Experience and an ability to elicit and document the requirements for system and data integration.

• Experience working with ERP, POS, WMS or other commerce IT systems

• Experience in:

  • Pre-sales support

  • Strategy consulting

  • Business case development

  • UX design and research

• Understanding of enterprise-level infrastructure for Digital/eCommerce

• Data analysis experience or experience with Data analysis tools

• Relational and NOSQL databases knowledge

• PMI certifications, BABOK or other BA certifications, TOGAF certification

457/482/TSS visa sponsorship can be provided to the candidates currently in Australia.

In the cover letter we ask that you to outline your experience in eCommerce / Digital, write about the most compelling eCommerce/Digital projects you have contributed to and address the key criteria listed above.