Service Desk Analyst

Summary about this job

Detail information about job Service Desk Analyst. Terms and conditions vacancy

• Successful Global Organisation 
• Work-life balance
• Work with the latest Microsoft products

A global manufacturing company are seeking an IT Service Desk Analyst who is capable of providing and maintaining high-quality desktop support and systems administration to the Asia Pacific Region.
 
Responsibilities:

• Provide level 1 and level 2 incident problem and resolution
• Maintain and support all relevant servers, computers and networks
• Maintain processes and procedures in line with ITIL practices
• Network device administration
• System, security and Active directory administration
• Storage management and backups

• At least 2+ years’ experience in a Service Desk or Desktop Support Role
• Experience in imaging PCs, setting up and troubleshooting hardware issues
• Experience working with Microsoft technologies – Servers, Exchange, O365, Lync, Skype for business
• Good working knowledge of Active Directory, Group Policy
• Service Desk ticketing system (understanding of SLA’s and KPI’s)
• Network and system administration
• Network troubleshooting skills
• Outstanding customer service and communication skills
• Ability to work independently with limited supervision
• A team player
• Experience with ITIL processes and procedures
• Experience with Microsoft Exchange, Group Policy, SCCM
• Certifications in Microsoft or in ITIL v3 Foundation (desirable)