Change Analyst

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Looking for a Change Analyst with previous operations/customer contact centre background

Summary about this job

Consultants

Company: DXC

Location: Melbourne

Work type: Contract/Temp

Salary: n\a

Phone: +61-7-6052-3202

Fax: +61-7-7652-3073

E-mail: n\a

Site:

Detail information about job Change Analyst. Terms and conditions vacancy


About the Role 
 
The Change Analyst is responsible for supporting the business for the change and engaging with impacted stakeholders to enable new ways to be embraced, adopted, and utilised. 
   
The Change Analyst will:
  • Support the development and delivery of the plan for change management and execute activities within the plan
  • Monitoring success to mitigate change impacts.
  • Assist in preparing the affected business areas for the transition to new ways of working
  • Actively support the changes when they are happening and afterwards (transition period) to provide guidance and reinforce the change
  • Contribute to assessing the effectiveness of the change and confirmation that benefits are being realised.
  • Actively champion the project changes and promote awareness to ensure stakeholders are ready and prepared for the transition
Skills and capabilities
  • Demonstrated knowledge and experience in organisational change management (define/plan/enable/reinforce)
  • Demonstrated knowledge of the tools, techniques and methodologies used for change management with the ability to flexibly apply as and when required to ensure the desired business outcome.
  • Experience handling complex situations/ variety of stakeholders and uncertainty
  • Exceptional stakeholder management, engagement and relationship skills
  • Strong written and oral communication skills with the ability to effectively interact with all levels of the business.
  • Organisational and facilitation skills, able to work autonomously to get the desired results
  • Takes initiative and can facilitate change in ambiguous situations
Essential Requirements 
  • Minimum 3 years’ experience delivery end-to-end change management on medium to large programs of work
  • Experience and knowledge of change management principles and methodologies (Prosci, ADKAR, Agile) and practical application to enhance change management success
About US: 

Created by the merger of UXC, CSC and the Enterprise Services business of Hewlett Packard Enterprise, DXC Technology (DXC: NYSE) is the world's leading independent, end-to-end IT services company. DXC serves nearly 6,000 private and public sector clients across 70 countries, helping clients harness the power of innovation to thrive on change. The company's technology independence, global talent and extensive partner alliance combine to deliver powerful next-generation IT services and solutions. DXC Technology is recognised among the best corporate citizens globally. For more information, visit www.dxc.technology 
 
About DXC Consulting
 
DXC Consulting guides organisations on their digital transformation. We understand that success on your digital journey requires depth of expertise in multiple areas as well as a holistic delivery approach. We have the technology independence, global talent and extensive partner alliance to help you get there.

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