Level 1/2 Support Officer
The role is ongoing support printing problems desktop PC, terminal troubleshooting, PC and network connection problems including Citrix XenApp issues.
Summary about this job
Help Desk & IT Support
Company: Viiew Pty Ltd
Location: ACT
Work type: Full Time
Salary: Competitive base salary
Phone: +61-8-6145-4039
Fax: +61-2-5440-5799
E-mail: n\a
Site: n\a
Detail information about job Level 1/2 Support Officer. Terms and conditions vacancy
About VIIEW
Viiew provides tiered workplace-as-a-service solutions, delivering a broad range of capability and services in ICT. Viiew's tailored solutions enable organisations to achieve business outcomes, while managing their risk as they consume technology and ICT services.
As a wholly owned subsidiary of Dimension Data, a global IT services and solutions provider, who are in turn owned by Nippon Telegraph & Telephone (NTT) – the world’s largest ICT provider of telecoms and services - you are joining an organisation with unparalleled IT industry positioning allowing for exceptional growth opportunities.
About the Role
We are seeking an IT Regional Support Officer for a Well Known Non for Profit Company for a perm located in Canberra.
Key responsibilities of this role include:
- Assist IT Management with any system administration policies and practices as appropriate
- Assist in rectification of defects such as (i.e. printing problems, desktop PC and terminal troubleshooting, PC and network connection problems, including Citrix XenApp issues
- Perform installation of PC and network equipment at sites as directed by IT Manager
- Assist in the production and management of IT&S policies and procedures
- Any other related duties and projects as requested by the IT Manager.
- Receive, log and update calls from users in line with ITIL and the RSLLC IT ITSM application
- Call users to notify current situation of any help desk calls
- Assist IT Management with any system administration policies and practices as appropriate
- Assist in rectification of defects such as (i.e. printing problems, desktop PC and terminal troubleshooting, PC and network connection problems, including Citrix XenApp issues)
- Perform installation of PC and network equipment at sites as directed by IT Manager
- Assist in the production and management of IT&S policies and procedures
- Any other related duties and projects as requested by the IT Manager
The Successful candidate will have:
- L1&2 technical support experience within a predominantly Microsoft desktop and server operating system based environment
- Sound practical experience in maintaining desktop computing environments, including; PCs, printers, scanners and peripherals
- Sound practical experience maintaining network hardware, including switch management, access point configuration, routers and thin clients.
- Experience with business application administration, backups and maintenance.
- Citrix XenApp, MS Server product include SQL, Exchange, TS and Office 365.
- Work closely with regional EGM & GM's to deliver on business objectives and to agreed service levels.
- Current Drivers License - required
Company Culture
Viiew Consultants deliver with speed and agility, adapting to new projects and teams with ease. We meet deadlines, and we act with accountability. We are committed to the needs of our clients, and to professional excellence in all we do.
Benefits
We reward our Consultants for their skills and alignment to our values with:
- Exposure to industry-leading technology, projects and expertise
- Support of specialist colleagues across Australia and the globe as part of the Dimension Data group.
- No payroll administration fees.
- Entitlements to discounted training and certifications via Dimension Data Learning Solutions (DDLS).
To be considered for the role click the 'Apply' button or for more information about this and other opportunities please contact Kimber-leigh Miller on 1800 456 122. Please quote our job reference number: 368594.