Senior Service Coordinator – Unified Communications

Summary about this job

Detail information about job Senior Service Coordinator – Unified Communications. Terms and conditions vacancy

The role

As an experienced Senior Service Coordinator, you will leverage your experience in Cisco technologies to be the focal point for all Unified communications. You will provide guidance and control of all  UC platforms.  This role will also include UC and Cisco C1  licence, Subscription services, maintenance contracts,  including component parts and serial numbers, 3rd party service provider interface.

In addition the role will encompass  Private Automatic Branch Exchange (PABX) maintenance services.  This component currently covers around 500 systems from Commander to LG Aria systems, obtaining service contract quotes outside of Unified Communications , and budget preparation.

To be successful, you’ll have:

• sound exposure is essential for Cisco Unified Communications technologies (UC) in particular, catering to products including video, jabber, Webex and an overview of Cisco UCCE (Call Centre)
• strong and sound knowledge of traditional PABX systems
• demonstrable thought leadership and innovation (and deployment) with Cisco network and voice technologies
• strong understanding of licencing and subscriptions  with UC and other network technologies
• budget understanding and management
• experience in collaboration with a Unified Design team to ensure supportability elements are considered

Your key responsibilities will be to:

• be the focal point for all Unified communications including traditional PABX telephony and the associated technical resources and vendors
• provide guidance and control  of  Unified Communications platforms and PABX systems along with  and Network contracts and carriers
• manage the Unified Communications and PABX vendors
• manage the Licence and subscription services for networking equipment
• oversee budget control and management of Unified communications systems

Culture

Coles is a fast-paced, constantly changing business that focuses your talents and challenges you to perform at your best.

As a team, we’re bold with ideas and operate with pace and passion, always looking for better ways to transform retail and delight customers.

Benefits 

Not only will you receive a competitive salary, you’ll also have access to these great benefits:

• a 5% discount when shopping at Coles, Kmart, Officeworks and Target
• learn new skills and develop your existing capabilities - we provide excellent ongoing training and development
• 12 weeks of paid parental leave for primary care givers and 1 week of paid leave for secondary care givers
• get fitter, stronger and faster at our on-site gym

About us

Today, Coles is one of Australia’s iconic retailers, providing a range of fresh food, groceries, general merchandise, liquor and fuel to millions of customers every week.

We have a combination of over 2,400 retail outlets across Australia covering Coles supermarkets, Coles Express fuel and convenience sites, Spirit Hotels and liquor stores under Liquorland, Vintage Cellars and First Choice Liquor branding.

While some things have changed over the years, one thing remains the same – our customer first strategy. We have over 112,000 fantastic team members across the country that are focused on making life easier for our customers and making a difference to the communities we serve every day.

Please Note 

We prefer to deal with you directly and have not engaged an agency for this role, so if you’re interested, please apply. 

At Coles, we aim to ensure our team represents the community we serve, embracing the richness of Australia's diverse population.