Senior Technology Officer

All vacancies of AustraliaInformation & Communication TechnologySenior Technology Officer

As a Senior Technology Officer, you will be assisting in delivering multiple services to the End User with strong focus in Customer Service

Summary about this job

Help Desk & IT Support

Company: Department of Health - Queensland

Location: Toowoomba & Darling Downs

Work type: Full Time

Salary: $73,864 - $81,380 per annum + super

Phone: +61-8-8123-1120

Fax: +61-8-1229-4327

E-mail: n\a

Site:

Detail information about job Senior Technology Officer. Terms and conditions vacancy

The role:

Reporting to the Principal Technology Officer of the South West Digital Partnership Team, you will provide excellent customer service by applying effective organisational and communication skills with an ability to negotiate, advise and work collaboratively with others to reach decisions as well as the ability to supervise staff in the delivery of high quality ICT support by ensuring standards and procedures are adhered to.

Your Key Responsibilities:

  • Provide excellent customer service by applying effective organisational and communication skills with an ability to negotiate, advise and work collaboratively with others to reach decisions.
  • Meet enterprise service levels by applying eHealth incident management processes.
  • Ability to supervise staff in the delivery of high quality ICT support by ensuring standards and procedures are adhered to.
  • Assist in Projects to deliver high quality services and customer service • You will be required to travel and/or stay overnight, away from your usual work base to any site within the Southwest Digital Partnership Team boundaries, which includes Darling Downs, Southwest and West Moreton Hospital and Health services.

About Customer Services Branch - eHealth Queensland:

The Customer Services Branch is accountable for customer service excellence delivered on behalf of eHealth Queensland to its customers including the 16 Hospital and Health Services and the Department of Health – representing more than 70,000 employees.

The Customer Services Branch provides level 1 to 3 support across a highly diverse and complex range of ICT services throughout the entire state of Queensland. The branch is also responsible for ensuring effective end-to-end service management processes, governance and frameworks are embedded, as well as the customer relationship management function for the organisation.

The Customer Services Branch is passionate about creating positive customer experiences through the delivery of digital healthcare services. It works with its customers to simplify their complex business needs and provide simple, elegant solutions. The Customer Service Branch operates as one team - the frontline in understanding, delivering and servicing the digital needs of the state-wide Queensland Health ecosystem.

eHealth Queensland is one of the largest Information Communication Technology operations in the state. It is responsible for ensuring the smooth operation of information systems and technologies so that Queensland Health employees and health providers have access to information that supports the delivery of health care.

Are you right for this role?

To be successful in this role you will demonstrate technical expertise in the management, configuration, monitoring and implementation of ICT environments in one or more technical domain as well as well-developed oral and written communication skills that enable the creation and/or maintenance of system documentation, work instructions and technical reports for management. Understanding of project delivery will be highly regarded.

Benefits of working with eHealth Queensland:

By joining eHealth Queensland you will work within a fast-paced, challenging and supportive environment where every employee plays a critical role in our ongoing success. 

You will enjoy a variety of benefits, including:

  • Competitive salary + generous superannuation and leave loading
  • Flexible working arrangements
  • Diverse work culture
  • Career training and development

To apply for this exciting opportunity, submit your resume and a short statement (maximum 2 pages) on how your experience, abilities, knowledge and personal qualities are relevant for the role, taking into account the key responsibilities and attributes noted in the ‘How you will be assessed?' section. online today.

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