Desktop Support - Creative Agency

Summary about this job

Detail information about job Desktop Support - Creative Agency. Terms and conditions vacancy

Desktop (Apple / Windows) Support Engineer (Level 1).

Face-to-face support role, must have excellent communication and soft skills

Start immediately, ongoing contract.

Company

• One of the world leading Advertising and Media Groups. This role will sit across several companies. 
• Prior experience in an agency or corporate environment preferred
• Experience in a school environment would be ideal also.

Role 

• Provide first line support to resolve hardware, software and application problems. 
• Escalate problems when applicable. 
• Excellent communications skills being able to explain the problem simply to the users. 
• Casper (JAMF) management system for devices users control.
• Manage Active Directory to administer user accounts, security & distribution groups. 
• Managed local infrastructures including Windows servers, backup systems, Cisco network & voice equipment.

Skills

• Minimum of 2+ years technical support in a corporate environment or for a Media / Advertising agency / School environment 
• Able to support Windows based workstations and keen to learn about Mac support
• Experience with Casper (JAMF) for Mac would be great but not essential
• Demonstrate the ability to effectively communicate via phone or email. 

You need to have proven experience providing support to Windows based environment and have full working rights in Australia

If you have the right background for this position then please hit "apply"