Software Support Consultant / Helpdesk
Award winning Software | Australian Fast Growth Tech Company | Awesome team & company culture | Milsons Point (opp train station) | Monday - Friday
Summary about this job
Help Desk & IT Support
Company: TIMETARGET PTY LTD
Location: Sydney
Work type: Full Time
Salary: n\a
Phone: +61-7-1545-8330
Fax: +61-8-6092-8748
E-mail: n\a
Site: n\a
Detail information about job Software Support Consultant / Helpdesk. Terms and conditions vacancy
Are you a smart, passionate IT GRAD or an EXPERIENCED SUPPORT CONSULTANT looking for an awesome new opportunity??
TimeTarget is the leading Workforce Management Software Company. Our HUMANFORCE solution allows companies to effectively engage and manage their workforce ensuring they have the right people in the right place at the right time. With over 1200 clients and growing we want the best talent in our business to support our amazing clients.
As a dynamic organisation we offer a number of staff initiatives including free lunches every day, 5 paid days per year for charity / community work, team sports and group fitness, company celebrations etc. It's important you love what you do and where you work!
What you will be doing...
As a software support consultant you will learn the Humanforce Software and then be speaking with HR, Payroll and operations managers to assist them with technical and software support.
- Responding and management of support tasks logged through email and the support portal.
- Analysing and resolving client support using remote tools to connect to the clients desktop or server.
- Installing and maintaining software & various related components.
- Working closely with colleagues and the development team to escalate any priority tasks.
About you...
- You could be a Uni GRAD OR an EXPERIENCED CONSULTANT.
- Solid problem solving capabilities and the ability to manage your time effectively.
- Excellent written and verbal communication.
- Application support and / or software implementation experience.
- Intermediate to advanced SQL skills.
- Strong written and verbal communication experience.
- Solid work ethic and a genuine team player.
- Experience with Payroll, Time and Attendance or Point of Sale software would an advantage but not essential.
- Experience in basic file sharing and user credentials.
- Ability to work under pressure & meet deadlines.
- Ability to think outside the square & willing to learn.
Be part of a growing team making a difference to our clients. INTERESTED? APPLY NOW!
TimeTarget is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
To find out more about us visit www.humanforce.com or Humanforce Facebook https://www.facebook.com/timetargetptyltd