Desktop Support - Lv 2

Summary about this job

Detail information about job Desktop Support - Lv 2. Terms and conditions vacancy

Excellent opportunity to join a leading organisation where you will work as part of a friendly and collaborative team in a customer facing role for an initial 12 month fixed term. 
 
Skills

• Exceptional verbal/written communication and technical documentation skills
• Customer focused with great rapport building skills
• Experience in fault resolution of IT hardware and software issues including Servers, Switches, PC’s, printers, Printer Servers; Microsoft operating systems and a variety of desktop applications
• Understanding of TCP/IP based networking protocols
• Minimum of 4 years’ experience in supporting Windows 7
• Experience with Active Directory and MS Exchange
• Physically able to carry and move general computer equipment within WH&S limits

Responsibilities

• Provide second level support for calls.
• Install, configure and maintain network devices including but not restricted to PCs, Printers, Print Servers, Terminal Servers, Switches and application software.

Desirable

• An understanding of Group Policy, understanding of VLAN’s and exposure to Virtual Server Environments would be viewed favourably.