Technical Consultant - Network/Security/Managed Services

Summary about this job

Detail information about job Technical Consultant - Network/Security/Managed Services. Terms and conditions vacancy

• Opportunities for progression within a Managed Services Provider
• Collaborative and values based culture
• Convenient City Location

About the business

Virtual Machine Technology (VMtech) is a leading Secure MultiCloud Service Provider with expertise in delivering best-fit Hybrid Cloud infrastructure with Enterprise Connectivity and Cyber Security. We are passionate about innovation, collaboration and customer service which is reflected in our positive and inclusive work environment. As part of Telstra's Business Technology Services group we are a rapidly growing and dynamic business on the forefront of technology. Exciting opportunities await!What's on offer?

We are looking for Technical Consultant to join our ever-growing Service Operations Team.  This is a great opportunity for a consultant with 3-5 years experience to broaden their current skills and experience in a collaborative team with a passion for knowledge sharing.

About the role

As a Network/Security consultant, you will deliver high quality support services to VMtech's Managed Services clients, through exceptional communication skills and service excellence. You will have a strong technical background, superb client management skills and a passion for excellence. The role will consist of, but not limited to, the following:

• Responsible for the support of VMtech's Managed Service's clients through support triage, real time monitoring, handling incident tickets & proactively managing resolution SLA's.
• Provide proactive consultancy, root cause analysis and regular maintenance activities across a varied range of technologies working closely with vendors including Cisco, Palo Alto Networks, Imperva and KEMP technologies
• Solve complex, high-impact challenges faced by our customers in a timely and efficient manner
• Interact closely with our clients, responding, diagnosing and troubleshooting problems whilst communicating professionally
• Provide accurate assessment, prioritisation and escalation of incidents and service requests
• Ensure accuracy of detail within support tickets
• Continually develop skills and experience aligned with VMtech's services

Benefits and perks

We pride ourselves on the quality of our people, our partnerships and relationships with our clients. Our culture is one of collaboration, high performance and fun which is seen throughout our whole business, within our values and approach to work.

It is a great time to be joining our business and as we continue to grow and deliver great results for our customers, you will have a real opportunity to make a huge impact. If you are an ambitious "go getter", enjoy swimming in the "deep end" and looking for an environment of rapid growth and learning, we want to hear from you.

For more information about who we are, why don't you check out our recent company updates on our Linked In Company page?

Skills and experience

What will you bring?

This role will suit candidates who can demonstrate extensive experience in the majority of VMtech's core technologies such as:

• Palo Alto Networks
• Next Generation Firewalls
• Imperva Web Application Firewall
• Cisco for WAN, LAN and Datacentre
• Networking and Unified ComputeCloud and hybrid solutions and 'As a Service' offerings
• Wireless Technologies
• Experience with network monitoring tools.
• Routing and switching experience
• CISCO and Palo Alto Networks certifications (desirable)
• Full understanding of cloud technologies
• Suitable experience dealing with multiple ISPs.Experience in configuration and troubleshooting WAN network protocols.