Relationship Manager

Summary about this job

Detail information about job Relationship Manager. Terms and conditions vacancy

• Long term opportunities available
• Micosoft product range
• Immediate start available

Our Client, a well-known Software and Cloud provider is seeking to appoint a Relationship Manager to join the business on an initial 12 month contract basis. Possibility of extensions based on business and performance may apply.

The Relationship Manager will play a critical role in helping our customers realize value with Microsoft 365 (Windows 10, Office 365, the Enterprise Mobility and Security (EM+S).

As a Relationship Manager (aka FM, PSM), your focus is to help move customers to the Microsoft Cloud. This is done by identifying their business needs, driving their intent to use the Microsoft products they purchased, and helping to successfully deploy and adopt these products in their organization.

You will represent the business in communications via phone, email, web, and occasional onsite engagement to assist customers and partners in deploying Microsoft 365 - which includes Microsoft Windows 10, Office 365, and the Enterprise Mobility and Security (EM+S) suite.

You will have the opportunity to foster positive customer and partner relationships while effectively managing challenging situations and driving customer success. ​

Key Responsibilities include: ​

• Understand and drive Office 365 Cloud intent, deployment, and adoption across assigned customers.
• Lead business value conversations and deliver product demonstrations and use cases to influence a customer’s intent to deploy Microsoft cloud services
• Work closely with the account management team to help drive overall success and intent.
• Help drive change management and adoption activities with key customer Technical and Business Decision Makers (TDMs/BDMs), help reduce implementation risk, and help drive usage of existing workloads.
• Facilitate timely and impactful engagement of Cloud Engineers to provide technical guidance and share technical expertise with customers and partners.
• Build and maintain strong relationships with multiple contacts within the assigned customers including executive roles.
• Maintain strong working relationships with other customer facing account personnel in the Sales, Services, Marketing and Product Management teams.
• Analyze, develop and communicate key onboarding process and technology improvement feedback for the support centre end to end process (onboarding, Migration and Adoption).

Required Qualifications Include:

• Customer and Partner Focus: Demonstrated skills and abilities to consistently create an amazingly positive experience for our customers and Partners.
• Cloud adoption competency: Possess the knowledge and personal conviction to articulate why the cloud and Office 365 and/or EM+S and/or Windows in particular is a transformational industry change.
• Collaboration: exceptional collaborator on complex multi-faceted programs across multiple groups with varying priorities.

• Communication Skills - Spoken and written English (including technical writing). Build trust, drive recommendations, and land priorities across customers, partners, senior executives (Business -internal and customer Technical and Business Decision Makers), and across organizational boundaries.
• Ability to handle difficult and sensitive situations involving the most critical and politically charged customer situations.
• Experience driving cloud-based transformation in enterprises through effective change management and adoption preferred.
• Strong organizational/time management skills and the ability to manage multiple projects simultaneously

• Strong technical leadership, relationship building to create, reinforce, motivate and guide the team, customers, and partners
• Proven ability to work across a “virtual team” that has remote team members and crosses organization boundaries.
• Able to regularly work in the office to foster a team culture that is highly collaborative and focused on making every customer experience perfect.

Selection Criteria:

• Australian Citizen or Permanent residency essential
• Bachelor’s degree in Computer Science, Engineering, Math, or equivalent’s experience.
• 5+ years of Technical Consulting, I.T. Administration, Support, or Microsoft Field experience
• Excellent communication skills both verbal and written with proven experience in building trust, drive recommendations, and land priorities across customers, partners, senior executives