Service Desk Analyst, Digital and Technology Services
Ongoing and Temporary Full Time roles available Location: Parramatta Clerk Grade 3/4, Salary $70,652 - $77,363 pa
Summary about this job
Help Desk & IT Support
Company: Department of Justice NSW
Location: Sydney
Work type: Full Time
Salary: $70,000 - $74,999
Phone: +61-7-2522-6226
Fax: +61-7-4919-8662
E-mail: n\a
Site: n\a
Detail information about job Service Desk Analyst, Digital and Technology Services. Terms and conditions vacancy
About us
The Department of Justice provides an effective justice system by delivering programs and services which contribute to building safe communities and the protection of rights.
Digital and Technology Services (DTS) Operations are responsible for managing and resolving technological incidents and requests across Department of Justice NSW.
About the role
The Service Desk Analyst provides broad-ranging Tier 1 support to users utilising a range of media (including the infrastructure environment and software) to troubleshoot and resolve issues of moderate complexity across the organisations’ ICT environment.
About you
The successful candidate will demonstrate the following:
- Relevant experience in a similar technical service desk role within a medium to large organisation.
- Experience working with Microsoft technologies such as Active Directory and a good understanding of networking aspects such as DNS, DHCP, TCP/IP.
- Ability to problem solve through analytical thinking and research rather than historical learning.
- A strong customer focus and ability to effectively communicate in technical and non-technical language.
- Ability to manage competing priorities and deliver outcomes in a fast paced environment
- Experience with ticket logging tools and documentation such as Service Now
- ITIL Foundation Certificate or equivalent experience
- Able to work rotating roster arrangements between Mon-Fri 7:30am – 6:00pm and Sat-Sun 8:00am - 4:00pm.
Click here to download the role description.
Applying for the role:
To apply for this role you are required to submit an online application via www.iworkfornsw.gov.au and attach an up-to-date resume (maximum 5 pages) along with a cover letter outlining how you meet the requirements of this role (maximum 2 pages).
An assessment centre will be held in Parramatta for this role as part of the recruitment process.
For further information please contact the Recruitment team on 1800 810 316 (Option 4) or email [email protected]
Closing date: Sunday, 22 July 2018
A talent pool may be created for future ongoing and temporary roles and is valid for a period of up to 12 months.