Settlements Coordinator

Summary about this job

Detail information about job Settlements Coordinator. Terms and conditions vacancy

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• 8th fastest growing tech company in Australia - Deloitte's Technology Fast 500

Settlements Coordinator

THE ROLE​

The Settlement Coordinator is a key operational role which will see you effectively manage all relevant actions and processes associated with various settlement exception scenarios. You’ll be accountable for maintaining an exceptional level of customer service, efficiency and productivity as well as adhering to relevant internal policies and procedures as well as management of settlement related escalated cases and complaints.

This is a hands-on role which will involve building up SME level knowledge of PEXA’s processes and procedures including understanding of the core system, settlement ‘engine’ and associated exception handling scenarios including critical BCP scenarios.


WHAT YOU'RE GOING TO BE DOING

In addition to building and maintaining strong networks both internally and externally, the role will include real-time monitoring activities, administrative duties as well as working with key stakeholders across the business to identify and implement continuous improvement initiatives.

The scope of the role will also include, but will not be limited to:

• Continual monitoring of all scheduled settlements through the PEXA settlement dashboard;
• Identify potential issues, exceptions or incidents that may impact the success of the settlement transaction and implement remedial action as required;
• Liaise with 2nd and 3rd level support and/or key business partners to ensure member requirements are met in an efficient and effective manner;
• Where necessary, engage PEXA members as well as integrated service partners to resolve issues to achieve the best outcome by providing support, direction, problem solving and training in a timely, thorough and professional manner;
• Have expert knowledge of PEXA’s Business Continuity Plans and act as coordinator of the Support Services processes when invoked;
• Execute Settlement Support Business process including the management of the PEXA Source Account, unapplied/misapplied funds and any other relevant processes;
• Proactively manage service levels and escalate as required where service levels are at risk.

WHAT WE'RE LOOKING FOR

• Minimum of 3 years’ experience in a member support or similar role
• Able to work under pressure
• Excellent written and verbal communication skills
• High level numeracy and reconciliation skills
• A confident communicator at all levels
• Strong initiative and drive
• Exceptional attention to detail
• Ability to analyze complex data and reports to interpret information and identify trends
• Customer focused with strong data entry and administrative capability
• Understanding of technology concepts such as databases, web applications and web services
• Experience within the finance or legal/conveyancing or technology industries is highly regarded


WORKING AT PEXA

A career at PEXA is an exciting, challenging and rewarding experience. We believe our people are what make PEXA such a great place to work, and with a culture centred on innovation, collaboration and making a difference we’d love for you to be a part of and contribute to that. We offer a range of truly diverse employee benefits and rewards, and promote programs that foster the continuous learning and development of our people in their careers.

WHAT NEXT?

If this looks like the role for you, we’d love to hear from you, so apply today!