I.T Service and Support

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Do you have experience working in a managed I.T service environment? Looking for an autonomous role that allows for growth?

Summary about this job

Help Desk & IT Support

Company: Gunners Office Equipment

Location: South West Coast VIC

Work type: Full Time

Salary: n\a

Phone: +61-7-5175-3487

Fax: +61-3-2515-1339

E-mail: n\a

Site:

Detail information about job I.T Service and Support. Terms and conditions vacancy

Due to continued growth of our managed services division, Gunners Office Equipment is looking for top talent in the field of I.T service and support.

The Role

  • To provide level one and two technical support to all clients as per agreed processes, procedures and service level standards.
  • Providing remote and onsite customer support including fault diagnosis for all software and hardware faults on laptops, desktop computers, printers, servers and associated peripherals.
  • The ability to build, configure and provide support for all Windows server and desktop environments.
  • The ability to complete on-site support request including the installation and configuration of servers, desktops and peripherals with minimal supervision or guidance.

Desirable Experience

  • Experience working for a managed services provider or a small to medium IT company providing support services to a broad and diverse range of clients.
  • Display a strong level of logical and common sense thought processing in your workflow.
  • Experience providing support for Microsoft Desktop operating systems including  Windows 7 and 8, 10 software platforms,
  • Demonstrated ability in providing support within domain and workgroup environments
  • Installing, configuring and providing support within Windows Server 2008  2012 and 2016 environments.
  • Installing, configuring, supporting and managing user accounts within Active Directory environments.
  • Installing, configuring, supporting and managing all aspects associated with Microsoft Exchange Server and Microsoft Office 365 environments.  
  • Understanding of virtualisation technologies such as VMware vSphere, ESX and Microsoft Hyper-V
  • In depth knowledge and demonstrated trouble shooting skills on PC environments,
  • Proven experience in providing general administration support for Microsoft SQL Server 2005, 2008 and 2012. 
  • Understanding of networking and routing including LAN, WAN and WLAN technologies.

Personal Attributes

  • Excellent verbal, written & communication skills
  • Strong analytical & problem solving skills
  • Strong attention to detail while working under pressure
  • Fast learner, able to grasp new technologies quickly
  • Can work autonomously & in a team environment

Formal Qualifications and certificates should also be highlighted as part of your application, along with a detailed cover letter as to why you believe you would be the best candidate for our business. 

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