Customer Platforms Business Analyst

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To continue to harness the full potential of Mercer’s suite of applications including customer relationship management, marketing...

Summary about this job

Business/Systems Analysts

Company: Mercer

Location: Melbourne

Work type: Full Time

Salary: n\a

Phone: +61-8-2118-7157

Fax: +61-7-7257-2492

E-mail: n\a

Site:

Detail information about job Customer Platforms Business Analyst. Terms and conditions vacancy

To continue to harness the full potential of Mercer’s suite of applications including customer relationship management, marketing automation, next-best-conversation, call centre technologies and financial advice platforms, we are seeking a highly motivated and eager Business Analyst to join our Customer Platforms team.

 
About the Role:

Reporting to the Lead Business Systems Analyst, the key responsibilities of this role will include:

  • Supporting the ongoing cross customer platform integration and development of the Mercer CRM platforms – in particular Salesforce Marketing Cloud and next-best conversation;
  • Adjustment of database mapping and controls, testing, problem solving, analysis, requirements gathering and creation of specifications / documentation;
  • Managing and responding to internal & external stakeholder requests for change / enhancement as well as release co-ordination.

About You:

To be successful in this role, you will ideally have:

  • At least 2 years demonstrated business or systems analyst and / or technical business support experience;
  • Knowledge of Salesforce Marketing Cloud or similar marketing automation platform will be highly regarded;
  • Data and SQL query skills is a requirement; 
  • Strong analytical and documentation skills with attention to detail are essential;
  • Ability to prioritise and manage multiple projects in a demanding work environment.
 
About Mercer

At Mercer, we make a difference in the lives of more than 110 million people every day by advancing their health, wealth, and careers. We’re in the business of creating more secure and rewarding futures for our clients and their employees — whether we’re designing affordable health plans, assuring income for retirement or aligning workers with workforce needs. Using analysis and insights as catalysts for change, we anticipate and understand the individual impact of business decisions, now and in the future. At Mercer, we say we Make Tomorrow, Today.

 

To apply for this exciting and challenging role, please send your Covering letter and Resume to Talent Acquisition team via the link below. Please note should your resume be shortlisted, you will receive a link from HireVue to complete a digital video interview as part of the recruitment process.

 

Applications will only be accepted from candidates who have the appropriate approval to work in Australia. Successful applicants will be required to complete Criminal Record and Bankruptcy check prior to commencement of employment.


Mercer is an equal opportunity employer committed to embracing a diverse and inclusive work environment. We aim to attract and retain the best people regardless of their gender, marital/parental status, ethnic origin, nationality, age, background, disability, sexual orientation and gender identity.


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