Technical Account Manager/Integration Analyst

Summary about this job

Detail information about job Technical Account Manager/Integration Analyst. Terms and conditions vacancy

Technical Account Manager / Integration Analyst
 
Objective
 
Reporting to the Business Solutions Manager this role is responsible for managing internal and external stakeholders and supporting our clients through external reporting for our Clients.
 
Responsibilities (key tasks and requirements of the role)

• Supporting our sales through external reporting for our Clients. This will involve creating CSV files and uploading these in to third party Practice Management Systems (PMS)
• Supporting Resellers with adhoc technical and commercial support
• Working with Third party PMS so they integrate into InfoTrack
• Adhoc development projects relating to interfacing between InfoTrack and third party systems
• Internal reporting - Pulse Reports
• Business analysis through adhoc reporting as required
• Liaise between sales and development on technical issues, not related to the core production system built in .NET

Competencies (essential behaviours required for the role)

• Communication - Clearly conveying information and ideas through a variety of media to individuals or groups in a manner that engages the audience and helps them understand and retain the message.
• Gaining Commitment - Using appropriate interpersonal styles and techniques to gain acceptance of ideas or plans; modifying behaviour to accommodate tasks, situations, and individuals involved.
• Building Partnerships - Identifying opportunities and taking action to build strategic relationships between teams, departments, units, or organisations to help achieve business goals.
• Innovation - Generating innovative solutions in work situations; trying different and innovative ways to deal with work problems and opportunities.
• Decision Making - Identifying and understanding issues, problems, and opportunities; comparing data from different sources to draw conclusions; using effective approaches for choosing a course of action or developing appropriate solutions; taking action that is consistent with available facts, constraints, and probable consequences.

Job Style (types of activities/responsibilities required in the role)

• Complexity - Performing complex tasks or working on complex projects.
• Achievement - Meeting increasing work challenges.
• Details - Working on tasks requiring great attention to detail.
• Relationship Building - Developing and maintaining ongoing working relationships with others requiring interaction and mutual support.
• Task Variety - Working on several different tasks or projects.

 
Knowledge and Experience (knowledge and experience required for the role)

• Great team player, a passion and desire to make a difference
• Loads of initiative and ability to work autonomously
• Outstanding communication and presentation skills and an enthusiasm for building strong relationships
• Strong technical skills with a solid understanding of Software Development in an Agile environment including: SQL, CRM (Salesforce), Reporting (SSRS), Software installations and IT troubleshooting.
• Advanced problem-solving skills
• Ability to create a quick and strong rapport with partners
• Attention to detail and follow-up/ Process driven and takes ownership
• Knowledge of the Legal and Conveyancing industry and process would be advantageous but not essential

 
 
 
Intelligent Searching
 
InfoTrack is a technology company with a leading SaaS platform that provides intelligent search and automated workflow for professionals across the legal, conveyancing, banking, finance, insolvency, surveying, mercantile, accountancy and government sectors.
 
We are an indispensable partner, whose proprietary software platform helps businesses swiftly find critical information pertaining to property, company, personal and national search data.
 
Our superior software can be seamlessly integrated into third party practice management systems, document management solutions and accounting software to deliver significant efficiencies. This allows our clients to improve their productivity, increase their profitability and stimulate their growth.
 
InfoTrack is an equal opportunity employer and is committed to excellence through diversity. We have a high performance culture and we’re unapologetic for demanding the best because we know that's what sets us apart. We expect wholehearted enthusiasm, excitement and an effort that overshadows any feeling of obligation - because it's not a job with InfoTrack, it's a love for what you do. To be part of our team you need to be intelligent, dedicated and determined to make a difference to the lives of the clients we serve each and every day. Life at InfoTrack is not for the fainthearted - we’re looking for people who fire on all cylinders and face challenges head on.