Support Engineer – Level 1/2
Keen to deliver exceptional customer service and accurate technical support within the Medical and Medical Software space?
Summary about this job
Help Desk & IT Support
Company: Medical One Services Pty Ltd
Location: Melbourne
Work type: Full Time
Salary: n\a
Phone: +61-2-1615-4965
Fax: +61-8-9222-4885
E-mail: n\a
Site: n\a
Detail information about job Support Engineer – Level 1/2. Terms and conditions vacancy
- Privately owned Medical and Software company
- Exposure to a variety of projects
- South Melbourne location
Full-time, Monday – Friday
7.30am-4.00pm, plus rotating on-call roster
Join this dynamic and close-knit organisation within the Medical and Software industry, for a Support Engineer Level 1/2 with a keen desire to deliver exceptional customer service, accurate technical support, with a proactive and enthusiastic attitude to supporting all stakeholders.
The Support Engineers primary purpose is to provide Level 1/2 support for all internal systems and infrastructure across all sites. Working closely with the Systems Engineer to provide technical expertise, being the go-to person for identifying, resolving and ensure effective operation of the Virtual and Non-Virtual Server environments used across the enterprise.
You will also be required to have some knowledge and experience across:
- Desktop applications and hardware – troubleshooting, management and maintenance
- Printing and MFD troubleshooting
- Desktop and Standard Operating Environment (SOE) – build and Installation
- Remote support
- Logging and management of support request and queues
- Documenting system procedures
- Active Directory
- Windows Server 2012 R2
- Office 365
- SCCM
- PowerShell
- PBX and Telephony platform
Personal Attributes:
- Innovative thinker who is positive, proactive, determined and self-motivated
- Enthusiastic with a strong willingness to learn
- Strong, adaptable communication style enabling you to build trusted and meaningful relationships
- Well presented, organised with good time management skills
About us:
Medical One Group delivers quality healthcare to the community through a number of general practice medical centres and providing a leading practice management software. We have a unique focus on creating a positive experience for our patients, professional staff, allied health providers and doctors.
This position is suitable for candidates with at least 2 years in an I.T support role. Relevant industry certification i.e. MCP, MCSA will also be highly regarded.
From time to time, you may be required to visit various sites and therefore a drivers licence is essential and must have a valid Australian work permit.
If you are excited about starting your career with a company that rewards a good work ethic, Click on APPLY NOW and send your resume and cover letter through today.
No application through agencies.