Client Services Operator / Representative

Summary about this job

Detail information about job Client Services Operator / Representative. Terms and conditions vacancy

• Exciting Opportunity to work in the ATM Industry
• Growing International Company
• Launch your career - Be part of an international group

About us:

Cardtronics is an established company that has been delivering superior ATM services to retail outlets, convenience and hospitality and financial institutions for more than 15 years. With more than one in three ATMs in Australia and New Zealand, Cardtronics operates the largest ATM network in both Australia and New Zealand and securely processes millions of transactions each month. Cardtronics is a global ATM company with a network of 11,000 ATM's operating across Australia and operates more than 237,000 ATM's worldwide making us the largest ATM deployer in the world.

Joining the Cardtronics Australasia Office, we are seeking enthusiastic and technically minded full-time customer service personnel to join the team in our modern and corporate Heatherton office.

The opportunity?

This opportunity requires a technically minded individual to manage customer service enquiries as well as provide technical support to customers. You will demonstrate with a broad technical knowledge, and demonstrate highly focused troubleshooting skills; the ability to perform in-depth diagnostics and a willingness to build a comprehensive knowledge of our infrastructure and technologies.

Your core responsibilities involve identifying, assessing and resolving technical issues. With training provided of course, you will also be liaising with our technicians and sales team to demonstrate the issues presented to you and assist with creating a solution. This is not a reception or administrative role but a technical role that requires someone who has a personality and a desire to assist others.

Responsibilities include:

• Answering inbound calls to the help desk
• Providing help and answers to the customers' technical issues through identification of the problem itself, research on answers and subsequent provision of guidance
• Provide clients with a high level of customer service at all times
• Liaising with Technicians, Merchants and Third Party Support groups
• Achieving and exceeding set KPIs
• Ensuring there are no pending jobs at the end of the day
• Being proactive and making outbound service calls when required
• Analyse common trends to detect underlying troubleshooting problems
• Performing administrative tasks to support the functions of the role

Why should you join the team?

• Opportunities in career development
• An exciting and motivated team environment
• Foundation training and continuous support
• National & International awards and recognition

The ideal candidate?

To be successful you must have the following:

• Ability to learn and retain technical information
• Ability to multi-task and prioritise efficiently
• High level computer skills
• Exceptional customer service skills with the ability to exhibit a professional and courteous approach to customers
• Analytical approach to problem solving
• Attention to detail and a disciplined approach
• Flexible with the ability to adapt to change quickly
• 1 – 2 years experience in a call centre performing outbound or inbound calls will be an advantage but not essential

Due to the nature of our business, all employees are required to complete a police check and undergo reference checking prior to an offer of employment.

* Please note that only short listed candidates will be contacted.

NO AGENCIES PLEASE!